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Sophos Central Endpoint Installation error- some services failed to install

Robert Low

Hi, I try to install endpoint at one HP laptop Probook 4430s, but it show installation failed, then after restart laptop, it show malicious traffic detection failed to install and network threat protection is missing. I try to uninstall and reinstall for second time but it still same failed installation result. Please refer to the below log and print screen. I already raise web support query but no reply since one weeks ago...

 

By the way, is it possible to get full installation file or .exe instead of using small size cloud installation file? I don't have windows server to act as update cache server while I still need to deploy it to 70 computer with very slow internet speed, currently I doing it one by one because I don't have domain controller to deploy it.

 

And is this windows service not start issue still persist? I do notice that windows 10 wireless and audio services are not auto start after install sophos...

https://community.sophos.com/kb/en-us/132998

 

 

SophosCloudInstaller_20190130_074009.zip

 



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    Can we see the MSI log for MTD?  The Central Installer just orchestrates the installation:

    2019-01-30T08:08:04.4074332Z INFO : Installing Component: Malicious Traffic Detection
    2019-01-30T08:08:04.4698333Z INFO : Trying IProductSetup2 interface.
    2019-01-30T08:08:43.2419099Z INFO : Installed Malicious Traffic Detection: -2147213564 (reboot code: 0)
    2019-01-30T08:10:49.9388355Z INFO : Installed Malicious Traffic Detection: -2147213564 (reboot code: 0)
    2019-01-30T08:15:01.7380243Z INFO : Installed Malicious Traffic Detection: -2147213564 (reboot code: 0)
    2019-01-30T08:15:01.7848244Z ERROR : Installation failed

    You should find the MSI log for MTD in %temp%.

    Regards,

    Jak

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  • 0

    Can we see the MSI log for MTD?  The Central Installer just orchestrates the installation:

    2019-01-30T08:08:04.4074332Z INFO : Installing Component: Malicious Traffic Detection
    2019-01-30T08:08:04.4698333Z INFO : Trying IProductSetup2 interface.
    2019-01-30T08:08:43.2419099Z INFO : Installed Malicious Traffic Detection: -2147213564 (reboot code: 0)
    2019-01-30T08:10:49.9388355Z INFO : Installed Malicious Traffic Detection: -2147213564 (reboot code: 0)
    2019-01-30T08:15:01.7380243Z INFO : Installed Malicious Traffic Detection: -2147213564 (reboot code: 0)
    2019-01-30T08:15:01.7848244Z ERROR : Installation failed

    You should find the MSI log for MTD in %temp%.

    Regards,

    Jak

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