Unable to install agent Sophos Central in Windows Server 2008 Service Pack 2 - The Setup doesn't start.

Can you run Process Monitor when you run it to gain any insight?

Hello Jak,

Yes, i tried it but nothing.

I'm not sure you have the correct tool.  I was referring to:

https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

Have you ensured the computer is fully up to date with patches seeing as it's 2008 Server.  If I had to guess I suspect it's a root certificate update that is required.  Something along those lines.

Regards,

Jak

Hi Jak,

I'm understand but i don't have that tool installed in that server.

P.S: doesn't reflect information about it.

Thanks for your help.

Kind regards,

Manuel.

Procmon will help to narrow down what is happening in the background when you click on the installer.

But first, I am curious and I think it would help, can you install and exe? Maybe there is a application you know is safe that has an exe installer and you can install and uninstall it just to check.  It would be nice to determine if it is specifically related to sophos or something else.

Also, are you using a local admin or domain admin or a user account belonging to domain or local admins?  

And 

One more thought, have you tried running SFC /SCANNOW to see if any Window System files have become corrupted?  

I've updated my previous comment to suggest ensuring the computer is fully up to date with Windows Updates.  In particular ensure any root certs have been updated.

Hi Badrobot,

I installed Procmon in that server and this was found:

I am installing the Setup with a domain user member of the administrator group.

The server needs to be updated, they has not noticed.

Will that be the inconvenience?

Hello Manuel Linares,

Updates were installed: Never and 203 important updates available
It's a good idea to install them.

Nevertheless, Process Monitor's output seems strange. Why should SophosSetup.exe look for msjava.dll (that's not present) or try to find Flash?
Unfortunately the screenshot doesn't tell much. Just some arbitrary events out of 60,000. Paths are truncated (it would be interesting what all these pointing to your %Temp% directory are. In case of a process that seemingly doesn't run the events around the attempted start are necessary. Apparently it does run but does some weird things and then stops. Usually in such cases one has to start with all events from start to end and work through the chaff to find those areas that contain interesting and important information.

Christian     

Hello Manuel Linares,

Updates were installed: Never and 203 important updates available
It's a good idea to install them.

Nevertheless, Process Monitor's output seems strange. Why should SophosSetup.exe look for msjava.dll (that's not present) or try to find Flash?
Unfortunately the screenshot doesn't tell much. Just some arbitrary events out of 60,000. Paths are truncated (it would be interesting what all these pointing to your %Temp% directory are. In case of a process that seemingly doesn't run the events around the attempted start are necessary. Apparently it does run but does some weird things and then stops. Usually in such cases one has to start with all events from start to end and work through the chaff to find those areas that contain interesting and important information.

Christian