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Sophos Central, High Sierra, Files "Held" before appearing

plochner

On High Sierra, latest version, when I drag a file from an email, or do any sort of File / Save operation in any program, the file is "held" for a period of time before appearing on the desktop or wherever I save the file. After 5 to 30 seconds, the file appears. Larger files take longer amounts of time to appear.

My guess is that Sophos is "holding" these files and scanning them before they're showing up in their folder. The faster and more modern the Mac, the faster the files appear in their destination. It's a huge problem because you save a file, check the destination, it's not there, so you save it again, still not there, wonder what you're doing wrong, save it again, and then all of a sudden 5 of the files appear all at once.

It's not to a network drive, it's to anywhere on my local computer. I can duplicate this over multiple laptops.

How do I fix this?



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  • 0 in reply to TroyGDG

    I love it how their solution is to add a feature to disable the Finder extension, NOT to fix the root cause of the problem. It's a joke. 

    We're bailing on Sophos Central. Actually in a sales demo call for a competitor right now, and even though we're paid up for Sophos for another year, we'll be eating that cost and switching as soon as we decide on an alternative. That's how disappointed and frustrated we are in the product.

  • 0 in reply to plochner

    Hello plochner and TroyGDG,

    I am very sorry to hear you are not satisfied with the product and its features. I would like to further assist you where possible, and gather your feedback to provide it to our team.

    If you could please send me a DM with your Sophos information, I will work on escalating your concerns.

    Thank you,

    Barb@Sophos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

     

  • 0 in reply to Barb@Sophos

    Sorry Barb, it's a bit too little too late. I've been down this road with Sophos before and the product is a lost cause for me.

    You can check my post history to see only a handful of complaints I have about the product and Sophos' tech support, but rest assured I have many other issues with it that I haven't complained publicly about. After demoing other much more fully featured and configurable next-gen AVs like Crowdstrike and Carbon Black, I think in the future Sophos is going to have their work cut out for them. It's like night and day what those products offer compared to what I've been struggling with when using Sophos Central.

  • 0 in reply to plochner

    Hi plochner,

    I appreciate your update. If you would like to further discuss any issues, do not hesitate to send me a direct message.  

    Once again, apologies for any inconveniences you may have experienced with our products. 

    Regards,

    Barb@Sophos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

     

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