My computer updated to macOS 11.2.1 yesterday and everything seemed fine, then Sophos updated from 10.0.2 to 10.0.3 early this morning. Since the Sophos update, my computer has been experiencing random network data loss. For instance, Microsoft Teams keeps disconnecting, web pages fail to load, etc. These usually only last less than 10 seconds each, but their frequency creates a very high level of frustration.
I noticed that for very long stretches of time (20minutes or more), the Sophos Network Extension is running at 150% CPU usage.
I have all of the components configured to start and I have been running the EAP successfully since the beginning of the program. Today, I had to remove it. The network stability blips and the increased laptop fan usage caused by the high cpu process was too much.
I don't understand the reasoning here. The Whole purpose of the EAP is to allow "customers to test the macOS features and functionality with macOS 11 Big Sur." By not patching the EAP, you are…
Even after leaving the EAP and running version 10.0.4, I'm seeing this issue. Should I submit a diagnostic file, or since this isn't part of the EAP anymore should I submit a normal support case?
Same here. We're on 10.0.4 and even with the policy changes it still loads and is still using +100% CPU and killing VPN. A reinstall doesn't fix it either. The only fix is to uninstall Sophos. And that's probably what we're going to do regardless if this is fixed or not. Just tired of this product and how unstable it is.
Please submit an SDU. We have started a new thread specifically for 10.0.4 because the symptoms may be the same but the triggering issue is different.
I see your submission on the other thread. Thank you.