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Full Disk Access prompt

James Sewell

Hi All,

Have an issue with a Mac that constantly asking for Full Disk access, I have manually moved the appropriated items to the full disk access area yet he's still receiving the prompt.

Any support will be appreciated.

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  • 0 in reply to Driss Najam

    Hi Driss, just to confirm are you referring to the full-disk access dialog or the encryption dialog?

    In either case, the version of Big Sur won't make a difference it's down to our software and the steps that have been followed.

    We'd love some more information if you can.

    Could you tell us if you used the Sophos dialog with the drag and drop functionality, or added the items yourself? If you added them yourself, could you try steps shown in the dialog? If you have used the dialog, or that doesn't help, we'll need to look a little deeper.

    In order to help us with the investigation, please provide an SDU from the affected machine by following these steps:

    • Go into Central, find the device, and click on the generate SDU button
    • Once the sdu is uploaded, post the file name here so we can extract it and take a look
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