Full Disk Access prompt

Thanks for your feedback. I'm sorry you're having issues, we'd definitely like to help understand what is going on here.

Can you tell us if you used the Sophos dialog with the drag and drop functionality, or added the items yourself? If you added them yourself, could you try steps shown in the dialog? If you have used the dialog, or that doesn't help, we'll need to look a little deeper.

In order to help us with the investigation, please provide an SDU from the affected machine by following these steps:

• Go into Central, find the device, and click on the generate SDU button
• Once the sdu is uploaded, post the file name here so we can extract it and take a look

Where do I upload the SDU? Never submitted it before.

Where do I upload the SDU? Never submitted it before.

Hi James, if it's run from within Central it will be automatically uploaded. We'd just need the filename from the Device page and our engineers can grab it from this end.

I ran the diagnostics from the device, device name is Ryan's Macbook Pro.

Thanks James, if you ran it from the MacBook then it won't have been uploaded, instead it will be on the desktop. Please share the archive using your preferred file sharing service such as OneDrive or Dropbox. If you ran it from the device page within Central then we'll need to know the filename, it will be shown on the device page.