Sophos on M1 Macs "SEDEnabled" error

Hi,

We've recently noticed getting this error message when trying to do a manual install of version 10.0.1 on an M1 Macbook Air with Rosetta 2. Has anyone else encountered this? Is there a fix available? Any insight would be appreciated

Thanks,

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0 David Lancaster over 3 years ago

Hi Roger, what happens if you click 'deny' does the install continue or fail?
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0 David Lancaster over 3 years ago

Hi Roger, what happens if you click 'deny' does the install continue or fail?
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0 Roger Lim over 3 years ago in reply to David Lancaster

If we click Deny, it fails to install the app. We've been having to reinstall the OS to get around this
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0 David Lancaster over 3 years ago in reply to Roger Lim

Hi Roger, we're struggling to reproduce this error.

We'd usually ask for an SDU but without the product installed that approach won't work.

If you could zip up our diagnostics logs and share them with DropBox or OneDrive or something similar that would be great. You can DM me the link and I'll get them to an engineer for analysis.

The diagnostics files can be found here:

/Library/Logs/SophosDiagnostics*
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0 David Lancaster over 3 years ago in reply to David Lancaster

Would you be able to provide the version of the installer that is being used also?

Right Click on Sophos Installer -> Get Info

Much appreciated.
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0 Roger Lim over 3 years ago in reply to David Lancaster

We are using the 10.0.1 installer
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0 David Lancaster over 3 years ago in reply to Roger Lim

Thanks Roger, the installer has its own version number (eg. 1.3.4). If you could right click and send us that along with any diagnostics logs we can take a deeper look.

Thanks in advance.
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0 Roger Lim over 3 years ago in reply to David Lancaster

Ok, got it. It is version 1.3.4
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