Real Time Protection disabled

are you on the EAP version of the endpoint software? Have you done the steps in the listed actions in how to verify protection?

I do not think so. We are about 150-200 users in the organisation so do not think we are on EAP. The only actions listed is to reinstall Sophos and check activity logs. Done both of them but no resolution. As this seems to be a common recent problem in Sophos, is there a set of instructions that I can follow and resolve this issue?

If you are not on the EAP and the machines are on Big Sur - then there is no protection. 

The EAP variant is testing Big Sur compatibility for our product.

May I ask can we deploy EAP variant to only one user to test it on Big Sur after they upgrade?

May I ask can we deploy EAP variant to only one user to test it on Big Sur after they upgrade?

the EAP can be deployed to any machines you want. Be aware it is not meant for use on production machines. Yes, it is granular deployment.