Staff member on Big Sur EAP - Full disk Access Prompt

Thanks for reporting this. 

For the investigation, please provide the following:

• Go into Central, find the device, and click on the generate SDU button
• Once the sdu is uploaded, post the file name here so we can extract it and take a look
• Have you allowed all the permissions for the product and rebooted the machine?
  • the reboot is important here - please make sure that was processed

The SDU filename for macbook A200769 is 566c5dae-b151-a4d2-3ac3-dec685d082b0_2020-12-18-14-35-12.zip.

I did confirm that all of the sophos services in the list I provided are listed and checked in the Full Disk Access under Security & Privacy window.

I also confirmed he did complete a full reboot of the macbook.

Is there anything else he can do to prevent this prompt from coming up several times per day?

I can't really say, we will have to investigate the SDU and get back to you. Alas, due to the end of the year this won't happen until January.

I will keep you updated.

could we please get a fresh SDU or a re-upload, they do not stay in the system very long