Some Big Sur users are getting repeated Sophos prompts for encryption password

We currently have a bug with the encryption product that will cause this pop up if a Big Sur update is downloaded. MacOS Big Sur will download new updates by default, and because Apple released 11.1 yesterday a lot of Big sur users are going to see this encryption prompt.

If an user has the following option selected – Download new updates when available – Big sur will automatically download the update and CDE will keep showing the pop up until the user actually updates to it.

You can fix this pop up in two ways:

1 - Unselect the "Download new updates when available" option and reboot.

OR

2 - Update Big Sur to the latest version.

We are working on a fix that will adress this.


UPDATE 1: Apple released Big Sur 11.2 as well on Feb 1st, this will also trigger this issue and should be fixed in the same way.

UPDATE 2: This has been fixed in CDE 1.5.4 and it's currently being rolled out.

Thank you Caique for the update. One of our user reportedly encryption password prompt yesterday, and this morning upgraded to macOS11.1 (your 2nd fix option), however, it is getting worse, it is now showing recovery key is missing.

I'd rather have user try your first option, to unselect "Download new updates when available" and reboot.

FYI since Apple released 11.2 today, it's possible that some users will see this encryption prompt.
Please ask them to try the suggested answer on this post.

Any idea when this will be fixed in an upcoming version?  Still receiving complaints from existing users and deploying new Macs to new employees.

Hi Ken Hickey, CDE 1.5.4 contains this fix. The rollout has started and is planned to complete by March 4^th.

Thank you Caique for the update. mxplayer for pc