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Could not contact Primary Serve

josh f

Could not contact Primary Server

url error:  16 dec. 2017  16:27  (just a few minutes ago)

___________________

i noticed this error about an hour ago.

sophos was auto-updating successfully earlier this afternoon.

prefs set to auto-update every hour.

nothing has changed on my computer since errors began.

i tried restarting computer and then manually updating but this did not help. got same error message.

 

___________________

Mac OS X 10.12.6

Sophos Home Edition 9.6.6

 

threat detection engine:  3.70.2

threat data:  5.46

 

___________________

 

com.sophos.autoupdate: Download completed at 11:04:34 16 December 2017
com.sophos.autoupdate: Software is up-to-date at 11:04:38 16 December 2017
com.sophos.autoupdate: Info: Checked primary server at 11:04 on 16 December 2017
com.sophos.autoupdate: Sophos Anti-Virus is up to date
com.sophos.autoupdate:
com.sophos.autoupdate: Download completed at 12:04:58 16 December 2017
com.sophos.autoupdate: Software is up-to-date at 12:05:10 16 December 2017
com.sophos.autoupdate: Info: Checked primary server at 12:05 on 16 December 2017
com.sophos.autoupdate: Sophos Anti-Virus is up to date
com.sophos.autoupdate:
com.sophos.autoupdate: Download completed at 14:07:20 16 December 2017
com.sophos.autoupdate: Update started at 14:07:20 16 December 2017
com.sophos.autoupdate: Update completed at 14:07:34 16 December 2017
com.sophos.autoupdate: Info: Checked primary server at 14:07 on 16 December 2017
com.sophos.autoupdate: Sophos Anti-Virus was updated
com.sophos.autoupdate:
com.sophos.oas: Sophos Anti-Virus
com.sophos.oas: Product Version: 9.6.6
com.sophos.oas: Engine Version: 3.70.2
com.sophos.oas: Threat Data Version 5.46, November 28, 2017
com.sophos.oas: Includes detection for 15341221 threats
com.sophos.oas: Copyright (c) 1989-2016 Sophos Ltd, www.sophos.com
com.sophos.oas:
com.sophos.oas: Using IDE files:
com.sophos.oas: adwi-byb.ide age-axpl.ide age-axpq.ide age-axpt.ide age-axqw.ide age-axsa.ide age-axse.ide age-axsv.ide age-axta.ide
com.sophos.oas: age-axtf.ide age-axuj.ide age-axuk.ide age-axur.ide aimbo-ak.ide auto-cde.ide cerb-any.ide chisb-tl.ide chisb-tp.ide
com.sophos.oas: chisb-tt.ide chisb-tu.ide chisb-tx.ide chmdl-d.ide chmdld-k.ide darkc-gq.ide darkc-gr.ide darkc-gs.ide darkc-gt.ide
com.sophos.oas: darkk-ac.ide decep-dz.ide decep-eb.ide decep-fi.ide delf-gjh.ide delf-gjl.ide delf-gjp.ide delf-gjv.ide delf-gko.ide
com.sophos.oas: delf-gla.ide delf-glh.ide delf-gli.ide delf-glj.ide docd-lce.ide docd-lcj.ide docd-lem.ide docd-lff.ide docd-lfx.ide
com.sophos.oas: docd-lgb.ide docd-lgl.ide docd-lhg.ide docd-lhj.ide docd-lhr.ide docd-lhz.ide docd-lii.ide docd-lin.ide docd-lis.ide
com.sophos.oas: docd-liy.ide docd-ljk.ide docd-lkb.ide docd-lkj.ide docd-lku.ide docd-llb.ide docd-llx.ide docd-lly.ide docd-lmd.ide
com.sophos.oas: docd-lmt.ide docd-lmw.ide docd-lne.ide docd-lnk.ide docd-lnp.ide docd-loc.ide docd-loj.ide docd-loo.ide docd-low.ide
com.sophos.oas: docd-lpk.ide docd-lpn.ide docd-lpx.ide docd-lpz.ide docd-lre.ide docd-lro.ide docd-lsb.ide docd-lsk.ide docd-lta.ide
com.sophos.oas: docd-ltn.ide docd-lty.ide docd-luy.ide docd-lvp.ide docd-lvz.ide docdr-bj.ide docdr-dz.ide dwnl-uti.ide dwnl-uwq.ide
com.sophos.oas: emoge-do.ide emoge-dq.ide emote-js.ide emote-jw.ide emote-jx.ide emote-kk.ide emote-kp.ide fare-dvh.ide fare-dvk.ide
com.sophos.oas: fare-dvn.ide fare-dvr.ide fare-dvx.ide fare-dvy.ide fare-dwd.ide fare-dwi.ide fare-dwk.ide fare-dwo.ide fare-dws.ide
com.sophos.oas: fare-dxa.ide fare-dxc.ide fare-dxl.ide fare-dxm.ide fare-dxn.ide fare-dxw.ide fare-dyi.ide fare-dyk.ide fare-dze.ide
com.sophos.oas: fare-dzu.ide fare-eae.ide gozi-mp.ide gozi-mw.ide hawke-qf.ide hawke-qn.ide htmld-cq.ide inje-cuz.ide inje-cwt.ide
com.sophos.oas: inje-cwu.ide inje-cxc.ide inje-cxe.ide injec-wm.ide injec-xg.ide injec-xv.ide injec-yy.ide injec-zc.ide java-ask.ide
com.sophos.oas: krypt-ia.ide lamber-a.ide lethi-ci.ide lock-acj.ide lock-acl.ide mdro-iag.ide mdro-iav.ide miner-eb.ide miner-ec.ide
com.sophos.oas: msil-kpa.ide msil-kpo.ide msil-kps.ide msil-kqc.ide msil-kqg.ide msil-kqh.ide msil-krc.ide msili-pe.ide nanoc-uj.ide
com.sophos.oas: nanoc-uo.ide nanoc-up.ide nanoc-uw.ide pdfphi-w.ide pdfphi-x.ide pdfu-dgm.ide pdfu-dgx.ide pdfu-dib.ide pdfu-dix.ide
com.sophos.oas: pdfu-dkb.ide pdfu-dmk.ide pdfu-dmm.ide pdfu-dow.ide pdfu-dqg.ide pdfu-dqi.ide pdfu-dql.ide pdfu-dqw.ide pdfu-drp.ide
com.sophos.oas: pdfu-drz.ide phis-bgq.ide phis-bhb.ide phis-bhf.ide phis-bih.ide phis-bil.ide phis-bkg.ide phis-bko.ide phis-bls.ide
com.sophos.oas: phis-blt.ide phis-blw.ide phis-bmd.ide phis-bmr.ide phis-bms.ide phis-bns.ide qakbo-co.ide qbot-dx.ide rans-ern.ide
com.sophos.oas: rans-erx.ide rans-esh.ide rans-esn.ide rans-ess.ide rans-esv.ide rans-esx.ide rans-ete.ide rans-etl.ide rtfdl-ct.ide
com.sophos.oas: rtfdl-dn.ide shellt-c.ide shlcod-e.ide spider-j.ide spy-ant.ide spy-aoa.ide tesla-dk.ide trick-bg.ide trick-bk.ide
com.sophos.oas: trikb-am.ide trikb-ap.ide trikb-ar.ide vb-joz.ide vb-jpd.ide vbdro-cd.ide vbs-oz.ide vdl.dat wdfloa-c.ide
com.sophos.oas: wont-act.ide yakes-dw.ide zbot-lvk.ide
com.sophos.oas:
com.sophos.oas:
com.sophos.autoupdate: Error: Update cancelled at 15:07:36 16 December 2017
com.sophos.autoupdate: Error: Could not contact primary server at 15:07 on 16 December 2017
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:
com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 15:30:50 16 December 2017
com.sophos.autoupdate: Error: Update cancelled at 15:30:54 16 December 2017
com.sophos.autoupdate: Error: Could not contact primary server at 15:30 on 16 December 2017
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:
com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 15:47:01 16 December 2017
com.sophos.autoupdate: Error: Update cancelled at 15:47:05 16 December 2017
com.sophos.autoupdate: Error: Could not contact primary server at 15:47 on 16 December 2017
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:
com.sophos.autoupdate: Sophos AutoUpdate
com.sophos.autoupdate: Version 9.6.5
com.sophos.autoupdate: Copyright © 1989-2013 Sophos Ltd. All rights reserved.
com.sophos.autoupdate:
com.sophos.oas: Sophos Anti-Virus
com.sophos.oas: Product Version: 9.6.6
com.sophos.oas: Engine Version: 3.70.2
com.sophos.oas: Threat Data Version 5.46, November 28, 2017
com.sophos.oas: Includes detection for 15341221 threats
com.sophos.oas: Copyright (c) 1989-2016 Sophos Ltd, www.sophos.com
com.sophos.oas:
com.sophos.oas: Using IDE files:
com.sophos.oas: adwi-byb.ide age-axpl.ide age-axpq.ide age-axpt.ide age-axqw.ide age-axsa.ide age-axse.ide age-axsv.ide age-axta.ide
com.sophos.oas: age-axtf.ide age-axuj.ide age-axuk.ide age-axur.ide aimbo-ak.ide auto-cde.ide cerb-any.ide chisb-tl.ide chisb-tp.ide
com.sophos.oas: chisb-tt.ide chisb-tu.ide chisb-tx.ide chmdl-d.ide chmdld-k.ide darkc-gq.ide darkc-gr.ide darkc-gs.ide darkc-gt.ide
com.sophos.oas: darkk-ac.ide decep-dz.ide decep-eb.ide decep-fi.ide delf-gjh.ide delf-gjl.ide delf-gjp.ide delf-gjv.ide delf-gko.ide
com.sophos.oas: delf-gla.ide delf-glh.ide delf-gli.ide delf-glj.ide docd-lce.ide docd-lcj.ide docd-lem.ide docd-lff.ide docd-lfx.ide
com.sophos.oas: docd-lgb.ide docd-lgl.ide docd-lhg.ide docd-lhj.ide docd-lhr.ide docd-lhz.ide docd-lii.ide docd-lin.ide docd-lis.ide
com.sophos.oas: docd-liy.ide docd-ljk.ide docd-lkb.ide docd-lkj.ide docd-lku.ide docd-llb.ide docd-llx.ide docd-lly.ide docd-lmd.ide
com.sophos.oas: docd-lmt.ide docd-lmw.ide docd-lne.ide docd-lnk.ide docd-lnp.ide docd-loc.ide docd-loj.ide docd-loo.ide docd-low.ide
com.sophos.oas: docd-lpk.ide docd-lpn.ide docd-lpx.ide docd-lpz.ide docd-lre.ide docd-lro.ide docd-lsb.ide docd-lsk.ide docd-lta.ide
com.sophos.oas: docd-ltn.ide docd-lty.ide docd-luy.ide docd-lvp.ide docd-lvz.ide docdr-bj.ide docdr-dz.ide dwnl-uti.ide dwnl-uwq.ide
com.sophos.oas: emoge-do.ide emoge-dq.ide emote-js.ide emote-jw.ide emote-jx.ide emote-kk.ide emote-kp.ide fare-dvh.ide fare-dvk.ide
com.sophos.oas: fare-dvn.ide fare-dvr.ide fare-dvx.ide fare-dvy.ide fare-dwd.ide fare-dwi.ide fare-dwk.ide fare-dwo.ide fare-dws.ide
com.sophos.oas: fare-dxa.ide fare-dxc.ide fare-dxl.ide fare-dxm.ide fare-dxn.ide fare-dxw.ide fare-dyi.ide fare-dyk.ide fare-dze.ide
com.sophos.oas: fare-dzu.ide fare-eae.ide gozi-mp.ide gozi-mw.ide hawke-qf.ide hawke-qn.ide htmld-cq.ide inje-cuz.ide inje-cwt.ide
com.sophos.oas: inje-cwu.ide inje-cxc.ide inje-cxe.ide injec-wm.ide injec-xg.ide injec-xv.ide injec-yy.ide injec-zc.ide java-ask.ide
com.sophos.oas: krypt-ia.ide lamber-a.ide lethi-ci.ide lock-acj.ide lock-acl.ide mdro-iag.ide mdro-iav.ide miner-eb.ide miner-ec.ide
com.sophos.oas: msil-kpa.ide msil-kpo.ide msil-kps.ide msil-kqc.ide msil-kqg.ide msil-kqh.ide msil-krc.ide msili-pe.ide nanoc-uj.ide
com.sophos.oas: nanoc-uo.ide nanoc-up.ide nanoc-uw.ide pdfphi-w.ide pdfphi-x.ide pdfu-dgm.ide pdfu-dgx.ide pdfu-dib.ide pdfu-dix.ide
com.sophos.oas: pdfu-dkb.ide pdfu-dmk.ide pdfu-dmm.ide pdfu-dow.ide pdfu-dqg.ide pdfu-dqi.ide pdfu-dql.ide pdfu-dqw.ide pdfu-drp.ide
com.sophos.oas: pdfu-drz.ide phis-bgq.ide phis-bhb.ide phis-bhf.ide phis-bih.ide phis-bil.ide phis-bkg.ide phis-bko.ide phis-bls.ide
com.sophos.oas: phis-blt.ide phis-blw.ide phis-bmd.ide phis-bmr.ide phis-bms.ide phis-bns.ide qakbo-co.ide qbot-dx.ide rans-ern.ide
com.sophos.oas: rans-erx.ide rans-esh.ide rans-esn.ide rans-ess.ide rans-esv.ide rans-esx.ide rans-ete.ide rans-etl.ide rtfdl-ct.ide
com.sophos.oas: rtfdl-dn.ide shellt-c.ide shlcod-e.ide spider-j.ide spy-ant.ide spy-aoa.ide tesla-dk.ide trick-bg.ide trick-bk.ide
com.sophos.oas: trikb-am.ide trikb-ap.ide trikb-ar.ide vb-joz.ide vb-jpd.ide vbdro-cd.ide vbs-oz.ide vdl.dat wdfloa-c.ide
com.sophos.oas: wont-act.ide yakes-dw.ide zbot-lvk.ide
com.sophos.oas:
com.sophos.oas:
com.sophos.oas: Started On-access protection within ScanD at 3:55 PM on December 16, 2017
com.sophos.oas:
com.sophos.oas:
com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 15:57:55 16 December 2017
com.sophos.autoupdate: Error: Update cancelled at 15:57:59 16 December 2017
com.sophos.autoupdate: Error: Could not contact primary server at 15:57 on 16 December 2017
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:
com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 16:27:04 16 December 2017
com.sophos.autoupdate: Error: Update cancelled at 16:27:08 16 December 2017
com.sophos.autoupdate: Error: Could not contact primary server at 16:27 on 16 December 2017
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:

 

 

 

 
 


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Parents
  • 0

    I am have an IMac running OS 10.11.6. I have Sophos Anti-Virus Home Edition version 9.6.6. Treat detection engine 3.70.2. Threat data 5.46 Set to update every hour. Like Josh, was updating earlier today, dec. 16.

     

    I have been getting this error message, same as Josh (automatic and manual updates for last couple of hours):

     

    could not contact primary server url error.

    My roommate, who is on a different isp has been getting the same error message when trying to update sophos this afternon. The log is from my computer.

    From Sophos Anti-Virus Log, example of a message

    com.sophos.autoupdate: Download completed at 11:37:46 16 December 2017
    com.sophos.autoupdate: Software is up-to-date at 11:38:07 16 December 2017
    com.sophos.autoupdate: Info:    Checked primary server at 11:38 on 16 December 2017
    com.sophos.autoupdate:     Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 13:19:24 16 December 2017
    com.sophos.autoupdate: Download completed at 13:19:40 16 December 2017
    com.sophos.autoupdate: Software is up-to-date at 13:19:45 16 December 2017
    com.sophos.autoupdate: Info:    Checked primary server at 13:19 on 16 December 2017
    com.sophos.autoupdate:     Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Error: Update cancelled at 15:08:31 16 December 2017
    com.sophos.autoupdate: Error:    Could not contact primary server at 15:08 on 16 December 2017
    com.sophos.autoupdate:     URL is invalid
    com.sophos.autoupdate:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 15:09:45 16 December 2017
    com.sophos.autoupdate: Error: Update cancelled at 15:09:46 16 December 2017
    com.sophos.autoupdate: Error:    Could not contact primary server at 15:09 on 16 December 2017
    com.sophos.autoupdate:     URL is invalid

  • 0 in reply to Katie H

    Same error on two machines. One is on Sophos Anti-Virus 9.6.6, the other is on Sophos Home 1.2.6.

    I can see errors that the DNS name is invalid, but nowhere does it say what URL it is actually trying to use.

    Rebooted the router and one machine, no change.

  • 0 in reply to mschmitt

    AutoUpdate just succeeded.

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