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Could not contact Primary Serve

josh f

Could not contact Primary Server

url error:  16 dec. 2017  16:27  (just a few minutes ago)

___________________

i noticed this error about an hour ago.

sophos was auto-updating successfully earlier this afternoon.

prefs set to auto-update every hour.

nothing has changed on my computer since errors began.

i tried restarting computer and then manually updating but this did not help. got same error message.

 

___________________

Mac OS X 10.12.6

Sophos Home Edition 9.6.6

 

threat detection engine:  3.70.2

threat data:  5.46

 

___________________

 

com.sophos.autoupdate: Download completed at 11:04:34 16 December 2017
com.sophos.autoupdate: Software is up-to-date at 11:04:38 16 December 2017
com.sophos.autoupdate: Info: Checked primary server at 11:04 on 16 December 2017
com.sophos.autoupdate: Sophos Anti-Virus is up to date
com.sophos.autoupdate:
com.sophos.autoupdate: Download completed at 12:04:58 16 December 2017
com.sophos.autoupdate: Software is up-to-date at 12:05:10 16 December 2017
com.sophos.autoupdate: Info: Checked primary server at 12:05 on 16 December 2017
com.sophos.autoupdate: Sophos Anti-Virus is up to date
com.sophos.autoupdate:
com.sophos.autoupdate: Download completed at 14:07:20 16 December 2017
com.sophos.autoupdate: Update started at 14:07:20 16 December 2017
com.sophos.autoupdate: Update completed at 14:07:34 16 December 2017
com.sophos.autoupdate: Info: Checked primary server at 14:07 on 16 December 2017
com.sophos.autoupdate: Sophos Anti-Virus was updated
com.sophos.autoupdate:
com.sophos.oas: Sophos Anti-Virus
com.sophos.oas: Product Version: 9.6.6
com.sophos.oas: Engine Version: 3.70.2
com.sophos.oas: Threat Data Version 5.46, November 28, 2017
com.sophos.oas: Includes detection for 15341221 threats
com.sophos.oas: Copyright (c) 1989-2016 Sophos Ltd, www.sophos.com
com.sophos.oas:
com.sophos.oas: Using IDE files:
com.sophos.oas: adwi-byb.ide age-axpl.ide age-axpq.ide age-axpt.ide age-axqw.ide age-axsa.ide age-axse.ide age-axsv.ide age-axta.ide
com.sophos.oas: age-axtf.ide age-axuj.ide age-axuk.ide age-axur.ide aimbo-ak.ide auto-cde.ide cerb-any.ide chisb-tl.ide chisb-tp.ide
com.sophos.oas: chisb-tt.ide chisb-tu.ide chisb-tx.ide chmdl-d.ide chmdld-k.ide darkc-gq.ide darkc-gr.ide darkc-gs.ide darkc-gt.ide
com.sophos.oas: darkk-ac.ide decep-dz.ide decep-eb.ide decep-fi.ide delf-gjh.ide delf-gjl.ide delf-gjp.ide delf-gjv.ide delf-gko.ide
com.sophos.oas: delf-gla.ide delf-glh.ide delf-gli.ide delf-glj.ide docd-lce.ide docd-lcj.ide docd-lem.ide docd-lff.ide docd-lfx.ide
com.sophos.oas: docd-lgb.ide docd-lgl.ide docd-lhg.ide docd-lhj.ide docd-lhr.ide docd-lhz.ide docd-lii.ide docd-lin.ide docd-lis.ide
com.sophos.oas: docd-liy.ide docd-ljk.ide docd-lkb.ide docd-lkj.ide docd-lku.ide docd-llb.ide docd-llx.ide docd-lly.ide docd-lmd.ide
com.sophos.oas: docd-lmt.ide docd-lmw.ide docd-lne.ide docd-lnk.ide docd-lnp.ide docd-loc.ide docd-loj.ide docd-loo.ide docd-low.ide
com.sophos.oas: docd-lpk.ide docd-lpn.ide docd-lpx.ide docd-lpz.ide docd-lre.ide docd-lro.ide docd-lsb.ide docd-lsk.ide docd-lta.ide
com.sophos.oas: docd-ltn.ide docd-lty.ide docd-luy.ide docd-lvp.ide docd-lvz.ide docdr-bj.ide docdr-dz.ide dwnl-uti.ide dwnl-uwq.ide
com.sophos.oas: emoge-do.ide emoge-dq.ide emote-js.ide emote-jw.ide emote-jx.ide emote-kk.ide emote-kp.ide fare-dvh.ide fare-dvk.ide
com.sophos.oas: fare-dvn.ide fare-dvr.ide fare-dvx.ide fare-dvy.ide fare-dwd.ide fare-dwi.ide fare-dwk.ide fare-dwo.ide fare-dws.ide
com.sophos.oas: fare-dxa.ide fare-dxc.ide fare-dxl.ide fare-dxm.ide fare-dxn.ide fare-dxw.ide fare-dyi.ide fare-dyk.ide fare-dze.ide
com.sophos.oas: fare-dzu.ide fare-eae.ide gozi-mp.ide gozi-mw.ide hawke-qf.ide hawke-qn.ide htmld-cq.ide inje-cuz.ide inje-cwt.ide
com.sophos.oas: inje-cwu.ide inje-cxc.ide inje-cxe.ide injec-wm.ide injec-xg.ide injec-xv.ide injec-yy.ide injec-zc.ide java-ask.ide
com.sophos.oas: krypt-ia.ide lamber-a.ide lethi-ci.ide lock-acj.ide lock-acl.ide mdro-iag.ide mdro-iav.ide miner-eb.ide miner-ec.ide
com.sophos.oas: msil-kpa.ide msil-kpo.ide msil-kps.ide msil-kqc.ide msil-kqg.ide msil-kqh.ide msil-krc.ide msili-pe.ide nanoc-uj.ide
com.sophos.oas: nanoc-uo.ide nanoc-up.ide nanoc-uw.ide pdfphi-w.ide pdfphi-x.ide pdfu-dgm.ide pdfu-dgx.ide pdfu-dib.ide pdfu-dix.ide
com.sophos.oas: pdfu-dkb.ide pdfu-dmk.ide pdfu-dmm.ide pdfu-dow.ide pdfu-dqg.ide pdfu-dqi.ide pdfu-dql.ide pdfu-dqw.ide pdfu-drp.ide
com.sophos.oas: pdfu-drz.ide phis-bgq.ide phis-bhb.ide phis-bhf.ide phis-bih.ide phis-bil.ide phis-bkg.ide phis-bko.ide phis-bls.ide
com.sophos.oas: phis-blt.ide phis-blw.ide phis-bmd.ide phis-bmr.ide phis-bms.ide phis-bns.ide qakbo-co.ide qbot-dx.ide rans-ern.ide
com.sophos.oas: rans-erx.ide rans-esh.ide rans-esn.ide rans-ess.ide rans-esv.ide rans-esx.ide rans-ete.ide rans-etl.ide rtfdl-ct.ide
com.sophos.oas: rtfdl-dn.ide shellt-c.ide shlcod-e.ide spider-j.ide spy-ant.ide spy-aoa.ide tesla-dk.ide trick-bg.ide trick-bk.ide
com.sophos.oas: trikb-am.ide trikb-ap.ide trikb-ar.ide vb-joz.ide vb-jpd.ide vbdro-cd.ide vbs-oz.ide vdl.dat wdfloa-c.ide
com.sophos.oas: wont-act.ide yakes-dw.ide zbot-lvk.ide
com.sophos.oas:
com.sophos.oas:
com.sophos.autoupdate: Error: Update cancelled at 15:07:36 16 December 2017
com.sophos.autoupdate: Error: Could not contact primary server at 15:07 on 16 December 2017
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:
com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 15:30:50 16 December 2017
com.sophos.autoupdate: Error: Update cancelled at 15:30:54 16 December 2017
com.sophos.autoupdate: Error: Could not contact primary server at 15:30 on 16 December 2017
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:
com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 15:47:01 16 December 2017
com.sophos.autoupdate: Error: Update cancelled at 15:47:05 16 December 2017
com.sophos.autoupdate: Error: Could not contact primary server at 15:47 on 16 December 2017
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:
com.sophos.autoupdate: Sophos AutoUpdate
com.sophos.autoupdate: Version 9.6.5
com.sophos.autoupdate: Copyright © 1989-2013 Sophos Ltd. All rights reserved.
com.sophos.autoupdate:
com.sophos.oas: Sophos Anti-Virus
com.sophos.oas: Product Version: 9.6.6
com.sophos.oas: Engine Version: 3.70.2
com.sophos.oas: Threat Data Version 5.46, November 28, 2017
com.sophos.oas: Includes detection for 15341221 threats
com.sophos.oas: Copyright (c) 1989-2016 Sophos Ltd, www.sophos.com
com.sophos.oas:
com.sophos.oas: Using IDE files:
com.sophos.oas: adwi-byb.ide age-axpl.ide age-axpq.ide age-axpt.ide age-axqw.ide age-axsa.ide age-axse.ide age-axsv.ide age-axta.ide
com.sophos.oas: age-axtf.ide age-axuj.ide age-axuk.ide age-axur.ide aimbo-ak.ide auto-cde.ide cerb-any.ide chisb-tl.ide chisb-tp.ide
com.sophos.oas: chisb-tt.ide chisb-tu.ide chisb-tx.ide chmdl-d.ide chmdld-k.ide darkc-gq.ide darkc-gr.ide darkc-gs.ide darkc-gt.ide
com.sophos.oas: darkk-ac.ide decep-dz.ide decep-eb.ide decep-fi.ide delf-gjh.ide delf-gjl.ide delf-gjp.ide delf-gjv.ide delf-gko.ide
com.sophos.oas: delf-gla.ide delf-glh.ide delf-gli.ide delf-glj.ide docd-lce.ide docd-lcj.ide docd-lem.ide docd-lff.ide docd-lfx.ide
com.sophos.oas: docd-lgb.ide docd-lgl.ide docd-lhg.ide docd-lhj.ide docd-lhr.ide docd-lhz.ide docd-lii.ide docd-lin.ide docd-lis.ide
com.sophos.oas: docd-liy.ide docd-ljk.ide docd-lkb.ide docd-lkj.ide docd-lku.ide docd-llb.ide docd-llx.ide docd-lly.ide docd-lmd.ide
com.sophos.oas: docd-lmt.ide docd-lmw.ide docd-lne.ide docd-lnk.ide docd-lnp.ide docd-loc.ide docd-loj.ide docd-loo.ide docd-low.ide
com.sophos.oas: docd-lpk.ide docd-lpn.ide docd-lpx.ide docd-lpz.ide docd-lre.ide docd-lro.ide docd-lsb.ide docd-lsk.ide docd-lta.ide
com.sophos.oas: docd-ltn.ide docd-lty.ide docd-luy.ide docd-lvp.ide docd-lvz.ide docdr-bj.ide docdr-dz.ide dwnl-uti.ide dwnl-uwq.ide
com.sophos.oas: emoge-do.ide emoge-dq.ide emote-js.ide emote-jw.ide emote-jx.ide emote-kk.ide emote-kp.ide fare-dvh.ide fare-dvk.ide
com.sophos.oas: fare-dvn.ide fare-dvr.ide fare-dvx.ide fare-dvy.ide fare-dwd.ide fare-dwi.ide fare-dwk.ide fare-dwo.ide fare-dws.ide
com.sophos.oas: fare-dxa.ide fare-dxc.ide fare-dxl.ide fare-dxm.ide fare-dxn.ide fare-dxw.ide fare-dyi.ide fare-dyk.ide fare-dze.ide
com.sophos.oas: fare-dzu.ide fare-eae.ide gozi-mp.ide gozi-mw.ide hawke-qf.ide hawke-qn.ide htmld-cq.ide inje-cuz.ide inje-cwt.ide
com.sophos.oas: inje-cwu.ide inje-cxc.ide inje-cxe.ide injec-wm.ide injec-xg.ide injec-xv.ide injec-yy.ide injec-zc.ide java-ask.ide
com.sophos.oas: krypt-ia.ide lamber-a.ide lethi-ci.ide lock-acj.ide lock-acl.ide mdro-iag.ide mdro-iav.ide miner-eb.ide miner-ec.ide
com.sophos.oas: msil-kpa.ide msil-kpo.ide msil-kps.ide msil-kqc.ide msil-kqg.ide msil-kqh.ide msil-krc.ide msili-pe.ide nanoc-uj.ide
com.sophos.oas: nanoc-uo.ide nanoc-up.ide nanoc-uw.ide pdfphi-w.ide pdfphi-x.ide pdfu-dgm.ide pdfu-dgx.ide pdfu-dib.ide pdfu-dix.ide
com.sophos.oas: pdfu-dkb.ide pdfu-dmk.ide pdfu-dmm.ide pdfu-dow.ide pdfu-dqg.ide pdfu-dqi.ide pdfu-dql.ide pdfu-dqw.ide pdfu-drp.ide
com.sophos.oas: pdfu-drz.ide phis-bgq.ide phis-bhb.ide phis-bhf.ide phis-bih.ide phis-bil.ide phis-bkg.ide phis-bko.ide phis-bls.ide
com.sophos.oas: phis-blt.ide phis-blw.ide phis-bmd.ide phis-bmr.ide phis-bms.ide phis-bns.ide qakbo-co.ide qbot-dx.ide rans-ern.ide
com.sophos.oas: rans-erx.ide rans-esh.ide rans-esn.ide rans-ess.ide rans-esv.ide rans-esx.ide rans-ete.ide rans-etl.ide rtfdl-ct.ide
com.sophos.oas: rtfdl-dn.ide shellt-c.ide shlcod-e.ide spider-j.ide spy-ant.ide spy-aoa.ide tesla-dk.ide trick-bg.ide trick-bk.ide
com.sophos.oas: trikb-am.ide trikb-ap.ide trikb-ar.ide vb-joz.ide vb-jpd.ide vbdro-cd.ide vbs-oz.ide vdl.dat wdfloa-c.ide
com.sophos.oas: wont-act.ide yakes-dw.ide zbot-lvk.ide
com.sophos.oas:
com.sophos.oas:
com.sophos.oas: Started On-access protection within ScanD at 3:55 PM on December 16, 2017
com.sophos.oas:
com.sophos.oas:
com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 15:57:55 16 December 2017
com.sophos.autoupdate: Error: Update cancelled at 15:57:59 16 December 2017
com.sophos.autoupdate: Error: Could not contact primary server at 15:57 on 16 December 2017
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:
com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 16:27:04 16 December 2017
com.sophos.autoupdate: Error: Update cancelled at 16:27:08 16 December 2017
com.sophos.autoupdate: Error: Could not contact primary server at 16:27 on 16 December 2017
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:

 

 

 

 
 


This thread was automatically locked due to age.
  • 0

    I am have an IMac running OS 10.11.6. I have Sophos Anti-Virus Home Edition version 9.6.6. Treat detection engine 3.70.2. Threat data 5.46 Set to update every hour. Like Josh, was updating earlier today, dec. 16.

     

    I have been getting this error message, same as Josh (automatic and manual updates for last couple of hours):

     

    could not contact primary server url error.

    My roommate, who is on a different isp has been getting the same error message when trying to update sophos this afternon. The log is from my computer.

    From Sophos Anti-Virus Log, example of a message

    com.sophos.autoupdate: Download completed at 11:37:46 16 December 2017
    com.sophos.autoupdate: Software is up-to-date at 11:38:07 16 December 2017
    com.sophos.autoupdate: Info:    Checked primary server at 11:38 on 16 December 2017
    com.sophos.autoupdate:     Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 13:19:24 16 December 2017
    com.sophos.autoupdate: Download completed at 13:19:40 16 December 2017
    com.sophos.autoupdate: Software is up-to-date at 13:19:45 16 December 2017
    com.sophos.autoupdate: Info:    Checked primary server at 13:19 on 16 December 2017
    com.sophos.autoupdate:     Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Error: Update cancelled at 15:08:31 16 December 2017
    com.sophos.autoupdate: Error:    Could not contact primary server at 15:08 on 16 December 2017
    com.sophos.autoupdate:     URL is invalid
    com.sophos.autoupdate:
    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 15:09:45 16 December 2017
    com.sophos.autoupdate: Error: Update cancelled at 15:09:46 16 December 2017
    com.sophos.autoupdate: Error:    Could not contact primary server at 15:09 on 16 December 2017
    com.sophos.autoupdate:     URL is invalid

  • 0 in reply to Katie H

    Same error on two machines. One is on Sophos Anti-Virus 9.6.6, the other is on Sophos Home 1.2.6.

    I can see errors that the DNS name is invalid, but nowhere does it say what URL it is actually trying to use.

    Rebooted the router and one machine, no change.

  • 0 in reply to mschmitt

    AutoUpdate just succeeded.

  • 0

    Hi everyone,

    I had to reboot my computer for problems not related to sophos at about 6:35 PM EST on December 16, 2017. After I rebooted, Sophos downloaded an update. Was the fact that Sophos downloaded an update after the reboot a coincidence or did Sophos solve the problem?

  • 0 in reply to Katie H

    Katie H said:

    Hi everyone,

    I had to reboot my computer for problems not related to sophos at about 6:35 PM EST on December 16, 2017. After I rebooted, Sophos downloaded an update. Was the fact that Sophos downloaded an update after the reboot a coincidence or did Sophos solve the problem?

    There was an issue with communication to Sophos servers, and you may have rebooted your system at the time time the issue was solved.

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