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Error message & can't find Sophos

mdiota

Hello,

 I have installed the software from my university. It was working fine. Now it has disappread from my menu bar as well as my applications folder. I tried downloading and installing it again but it gived me the 'an incompatible product is installed' error. 

I do have a Sophos folder in my Library, but it does not have the uninstall option, as mentioned in some discussions.

:1020628


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  • 0

    Hi, thank you for your reply.

    When I run the Sophos removal, it says Sophos is not installed.

    I removed all of the fiels you mentioned, cleared trash, rebooted, and tried reinstalling again [there was no Sopos in teh Applications folder]. Same Error.

    'An incompatible product is installed. This sofetware cannot be installed over the exisitng installation. No changes were made to the existing installation.'

    :1020845
Reply
  • 0

    Hi, thank you for your reply.

    When I run the Sophos removal, it says Sophos is not installed.

    I removed all of the fiels you mentioned, cleared trash, rebooted, and tried reinstalling again [there was no Sopos in teh Applications folder]. Same Error.

    'An incompatible product is installed. This sofetware cannot be installed over the exisitng installation. No changes were made to the existing installation.'

    :1020845
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