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how to manually remove "PUA (i have no idea what that means) detected 'Spigot toolbar'" on my wife's windows10 pc?

david200n

i get an alert on my wife's pc - see subject above.

i am a computer user, 35 years, loved my Commodor 64, not a tech person so if the instructions are to techie i will wait until her pc has to be seen by a local tech.

 

it has windows 10 in portuguese installed of which i know little and us trying together to correct her pc must be hilarious to observe.

thanks for your interest



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    Douglas

    thanks for the reply

     

    the pest/virus does not appear in installed programs and when i do a search within windows it does not appear. the only indication of it is the sophos alert.

     

    i have already tried the removal tool, results said ok but when i went to redownload sophos the alert was still there.

     

    this problem, app, has been on her computer many months and does not seem to have done any harm.

     

    i also did google searches with no luck.

     

    thanks again for your interest. i had hoped that someone here had success removing it.

  • FormerMember
    0 FormerMember in reply to david200n

    Hi,

     

    try following this guide!

    https://community.sophos.com/kb/en-us/112129

     

     

    Regards Meghan

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