Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 4 replies
  • Subscribers 8 subscribers
  • Views 9861 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Anti-Virus Home Edition (Non Cloud) Update Failed To Download Update

Derek Klein

Hi,

 

I'm running the free Sophos Anti-Virus for mac Home Editon (classic, not cloud) and for the last few days my machine has been unable to download updates. I've tried it on two of my Macs, one running OSx 10.10.5 and the other running OSx 10.11.6.


The error I get is 

com.sophos.autoupdate: Error: Failed to download packages at 01:40:28 19 January 2017
com.sophos.autoupdate: Error: Could not contact primary server at 01:40 on 19 January 2017
com.sophos.autoupdate: URL is invalid

Is the classic edition no longer being supported?



This thread was automatically locked due to age.
Parents Reply
  • 0 in reply to ZRL1

    Hi ZRL1, 

     

    I'm not using a secondary definition server.

    I had some time to do some digging this am, and it looks like my router is giving Time To Live Errors when accessing downloads.sophos.com, and if I try to ping that server, I get a Time To Live Exceeded error.

     

    Something going on with their servers?

Children
No Data
Unfiltered HTML