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The installation failed

jtash

I have tried several times to install the Sophos Anti-Virus Home Edition for Mac, and I keep receiving the following notification: "The installation failed. The software was not installed successfully. Remove the software and re-install."

I removed the software, re-installed, and received the same result. I see this has been an issue in the past, but I could not discern how to fix this issue from the other threads (some of the conversations were years old, so that might also be why I could not find a solution). I have repaired disk permissions, uninstalled a previous version I had installed on my laptop, yet I am still receiving this notification.

Any advice? Thanks in advance!

:1020811


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    I'd suggesting manually removing the software, rebooting, and then trying a reinstall - make sure you reboot in between,

    1. Open Terminal from Spotlight.

    2. Type in the following commands:
      sudo pkill -9 “Sophos*”
sudo rm -r /Library/Sophos\ Anti-Virus
sudo rm -r /Library/LaunchDaemos/com.sophos.*
sudo rm -r /Library/LaunchAgents/com.sophos.*
sudo rm -r /Library/Preferences/com.sophos.*
sudo rm -r /Library/Logs/Sophos\ Anti-Virus.log
sudo rm -r ~/Library/Logs/Sophos\ Anti-Virus/Scans/
sudo rm -r /Applications/Sophos\ Anti-Virus.app
sudo rm -r /Applications/Remove\ Sophos\ Anti-Virus.app/
sudo rm -r /var/db/receipts/com.sophos.*
sudo rm -r /Library/Extensions/Sophos*
      Note down/copy any error messages that appear.  'File not found' or 'no such directory' is OK but errors, failures, and 'cannot...' etc. are interesting to the problem.

    3. Reboot the computer.  Properly reboot the computer and not just a log off.
    4. Attempt to reinstall.
    :1020884

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    I'd suggesting manually removing the software, rebooting, and then trying a reinstall - make sure you reboot in between,

    1. Open Terminal from Spotlight.

    2. Type in the following commands:
      sudo pkill -9 “Sophos*”
sudo rm -r /Library/Sophos\ Anti-Virus
sudo rm -r /Library/LaunchDaemos/com.sophos.*
sudo rm -r /Library/LaunchAgents/com.sophos.*
sudo rm -r /Library/Preferences/com.sophos.*
sudo rm -r /Library/Logs/Sophos\ Anti-Virus.log
sudo rm -r ~/Library/Logs/Sophos\ Anti-Virus/Scans/
sudo rm -r /Applications/Sophos\ Anti-Virus.app
sudo rm -r /Applications/Remove\ Sophos\ Anti-Virus.app/
sudo rm -r /var/db/receipts/com.sophos.*
sudo rm -r /Library/Extensions/Sophos*
      Note down/copy any error messages that appear.  'File not found' or 'no such directory' is OK but errors, failures, and 'cannot...' etc. are interesting to the problem.

    3. Reboot the computer.  Properly reboot the computer and not just a log off.
    4. Attempt to reinstall.
    :1020884

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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