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can't clean up threats from quarantine manager

jamesburden

Hi everyone - hope someone can help with this. 

I recently had two threats (Troj/Invo-Zip and Mal/DrodZp-A) appear in my quarantine manager which I can't seem to remove. I've selected the items and clicked on 'Clean Up Threat", authenticated as adminstrator, but Sophos can't seem to get rid of them. After a few minutes of whirring I get an error message saying "Cannot remove threat. An error occurred while cleaning up the selected threats."

One threat (Troj/Invo-Zip) is in some junk email (the path refers to user/library/mail/v2/IMAP etc etc). The other threat (Mal/DrodZp-A) doesn't show a path or filename.

I'm running Sophos Antivirus v. 9.0.7 on a MacBook Pro (Mavericks). I've tried rebooting and am experiencing the same problem. 

Any ideas on what's going wrong and how to resolve it?

Many thanks for your time. 

James

:1015831


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    hontonton wrote:

    What shall I do ?

    I'd suggest watching the video above to see how to check the log.  Confirming where the item is located is the first step.

    It may be Windows only and hence not going to hurt you Mac (so there isn't anything to really worry about) but if you can locate the item that's better.  Have a look in the logs.

    :1015853

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0
    hontonton wrote:

    What shall I do ?

    I'd suggest watching the video above to see how to check the log.  Confirming where the item is located is the first step.

    It may be Windows only and hence not going to hurt you Mac (so there isn't anything to really worry about) but if you can locate the item that's better.  Have a look in the logs.

    :1015853

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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