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can't clean up threats from quarantine manager

Hi everyone - hope someone can help with this.

I recently had two threats (Troj/Invo-Zip and Mal/DrodZp-A) appear in my quarantine manager which I can't seem to remove. I've selected the items and clicked on 'Clean Up Threat", authenticated as adminstrator, but Sophos can't seem to get rid of them. After a few minutes of whirring I get an error message saying "Cannot remove threat. An error occurred while cleaning up the selected threats."

One threat (Troj/Invo-Zip) is in some junk email (the path refers to user/library/mail/v2/IMAP etc etc). The other threat (Mal/DrodZp-A) doesn't show a path or filename.

I'm running Sophos Antivirus v. 9.0.7 on a MacBook Pro (Mavericks). I've tried rebooting and am experiencing the same problem.

Any ideas on what's going wrong and how to resolve it?

Many thanks for your time.

James

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0 ruckus over 10 years ago

SAV can have problems when the items are in your mail box and/or Time Machine - it can detect things and then hasn't got the permission to delete them.

For the email see this post: http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/Mal-Phish-A-threat-from-mail-keeps-coming-back/m-p/15243/highlight/true#M7039

And for the blank path: Did you scan the Time Machine volume? If so you can either check the scan log, enter TM, and then delete the file manually. Or just exclude the volume from future scanning and clear the currently detected item from the list in the Quaratine Manager.

May help:

:1015839

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0 ruckus over 10 years ago

SAV can have problems when the items are in your mail box and/or Time Machine - it can detect things and then hasn't got the permission to delete them.

For the email see this post: http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/Mal-Phish-A-threat-from-mail-keeps-coming-back/m-p/15243/highlight/true#M7039

And for the blank path: Did you scan the Time Machine volume? If so you can either check the scan log, enter TM, and then delete the file manually. Or just exclude the volume from future scanning and clear the currently detected item from the list in the Quaratine Manager.

May help:

:1015839

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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