anyone know how to clear this "Mal/HTMLGen-A"

Hello lowelln,

the message tells you that access to the website has been blocked (by Web Protection). You can't clear a (potential) threat on a remote site.

Christian

Will deleting the program completely solve the problem.

The web site is good.  Have been using it for years with no problem

If we can't get this cleared up then is my only option to delete SOPHOS from my computer?

I just found a work around to solve this problem.

Open Sophos and then Preferences and then click on web protections and turn off these two options and then go back and perform your download and then go back and turn on the two options until next time.  It wouldn't accept the domain name I gave (http://kickass.to) as it says it is invalid.  So we can't override it that way.  Hope someone gives us a better solution.

If it's flagged as mal HTML gen A then if either does have, or had at one point, malware (some kind of malware - that's the detection name for 'something found').

You can submit a reassessment and SophosLabs will recheck the site and clear the detection if it comes back clean - stops the need to switch off Web Protection and perhaps forget to enable it again.

http://www.sophos.com/en-us/support/knowledgebase/119440.aspx

Sent Sophos 3 emails about a week apart regarding this problem with NO response yet!

Who did you email?  What address and roughly when?

I emailed Sophos on there website several times in May 2014!

Sorry, but with which email you email (even if it was the wrong one) I can't help - we have many email addresses.

In any case you can submit the URL for checking and if clear SophosLabs will unblock the site (see link in a previous post).  If you haven't done this yet please do.

Other than that you can completely switch off Web Protection in Preferences (on the 'General' tab), or just allow the site (by adding it to the allowed list).  Example...