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Scan Stuck

StephenDavies

Hi,

I've installed Sophos for Mac this morning and have had a couple of problems...

1st... selected scan local drives and it spent ages just showing calculating. Eventually used force quit.

2nd... it started scanning but appears to be stuck with 2,550,801 files remaining, and i can't restart it.

Any ideas?

Thanks

Stephen.

:1006775


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  • 0

    Point taken. However, with the frequncy of the problem perhaps some extra effort to document causes and solutions in a systematic way. Right now we are forced into a perennial hit or miss mode. Some of the most promising solutions seem to require accessing the OS though the Console program. That generally means that there should be a button in the GUI given expereince with other such issues.

    Thanks

    :1020244
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  • 0

    Point taken. However, with the frequncy of the problem perhaps some extra effort to document causes and solutions in a systematic way. Right now we are forced into a perennial hit or miss mode. Some of the most promising solutions seem to require accessing the OS though the Console program. That generally means that there should be a button in the GUI given expereince with other such issues.

    Thanks

    :1020244
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