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Fatal Error: The main data file is missing

glenpaling

I could not resume my Mac laptop after sleeping and had to force a shutdown. The Sophos icon on the menu bar is now greyed out. The Sophos log keeps repeating the following:

com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 20:47 on 27 October 2014
com.sophos.intercheck:
com.sophos.intercheck: Fatal Error: The main virus data file is missing
com.sophos.intercheck: Sophos Anti-Virus cannot continue
com.sophos.intercheck:

Does anyone from Sophos want more information before I remove and restore the program?

:1019695


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    OS Yosemite (no previous probs - 3 months), SAV Home v 5.1, Update 9.2.2. (also no prior probs). Last Auto Update Jan 06 2015 ~ no probs noted but no further daily Auto Updates.  Just run Manual Update. after onscreen pop-up "Sophos not Running" message. Logs show "Manual Update failed" and Main Data File missing, viz

    Info: ic_worker_start: kext not found, attempting to load at 19:13 on 24 January 2015
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck: Sophos Anti-Virus cannot continue
    com.sophos.intercheck:


    Any help much appreciated (Should I delete then relaod Sophos?).

    Thanks. 

    :1020106
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  • 0

    OS Yosemite (no previous probs - 3 months), SAV Home v 5.1, Update 9.2.2. (also no prior probs). Last Auto Update Jan 06 2015 ~ no probs noted but no further daily Auto Updates.  Just run Manual Update. after onscreen pop-up "Sophos not Running" message. Logs show "Manual Update failed" and Main Data File missing, viz

    Info: ic_worker_start: kext not found, attempting to load at 19:13 on 24 January 2015
    com.sophos.intercheck:
    com.sophos.intercheck: Fatal Error: The main virus data file is missing
    com.sophos.intercheck: Sophos Anti-Virus cannot continue
    com.sophos.intercheck:


    Any help much appreciated (Should I delete then relaod Sophos?).

    Thanks. 

    :1020106
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