Version 9.5.2 Released Today

Hi Bob, trying to give someone a link to download the Sophos Anti-Virus for Mac Home Edition, but only finding the Home (cloud) version. Is it still available anywhere?

Also, is Sophos still actively devoting resources to removing adware on-access? Wondering if I can recommend it for that purpose?

Sorry for the dupe. For some reason, getting access denied when I try to delete the earlier one.

brvx 

Hello,

I do not believe the AV for Mac HE link is available anymore, I have looked myself and can't find it. Unfortunately I do not have any insight into where our resources are currently being deployed but removing adware, malware and PUA is our business, so we definitely are working in this area.

Regards,

Bob

I gave someone this link, which was for the 9.5 preview/beta. It's what I used some time ago for the 9.5 HE, will that still bring in the 9.5 Mac HE (to be automatically updated to the 9.5.2)? Is it still working?

www.sophos.com/.../DownloadRedirect.aspx

Hi Bob

I'm experiencing the same issue but with sparse bundle disk images. I haven't tested with Time Machine but I have read that TM uses sparse bundles.

Symptoms are high CPU usage by SophosScanD when I mount a sparse bundle disk image on a USB stick. I have tried excluding the volume but it doesn't appear to fix the issue. When I eject the volume normal CPU usage resumes.

OS is macOS 10.12 Sierra (16A323) with Sophos Home Cloud 1.2.0 - I haven't tested with Sophos AV Home Edition (Classic)

Look forward to a fix.

Thanks in advance

Tim

brvx 

That link doesn't take me anywhere :)

Bob

TimNoble 

Thanks Tim, we are trying to get that out asap!

Regards,

Bob

Bianson said:

brvx 

That link doesn't take me anywhere :)

Bob

The one I gave above doesn't parse properly. The link given at Bob Cook's post (6/10/16) for the 9.5 Preview/Beta

community.sophos.com/.../77784

brings me to the EULA, where if I hit the Accept button, I'm brought to the Software Export Compliance form (what's that all about anyway? I've never seen that from any other software download.) Not ready to re-submit that, but I'm guessing that, if one follows that all the way through, it will bring in the original 9.5 beta. That, in turn, I'm supposing will be automatically updated to the current 9.5.2.

brvx 

Yes I believe you are correct. Export compliance forms are fairly common in my experience. 

Regards,

Bob

Bianson said:

brvx 

Yes I believe you are correct. Export compliance forms are fairly common in my experience. 

Regards,

Bob

Export from where? Never seen that from any download in the US.

Hi, regarding Time Machine Issues with Sophos Anti-Virus for Mac v 9.5.2, I have had my computer repeatedly crash during a VERY slow time machine backup due to a kernel panic.  It has happened ever since the auto update to 9.5.2 earlier this month but I hadn't read the forum to see that others were experiencing somewhat similar problems.  My kernel panic always lists the Sophos ScanD process and a Zlib kext at the start of the crash log.  I am pasting the full log below in case it is helpful to trouble shoot the issue.  My Time Machine backup lives on an NAS drive on my local home network.  Never had an issue like this before the 9.5.2 update.  I haven't tried disabling the on access scanner to see if this matters but I'll try that when I'm home tonight.

Thanks,

Chris G.

Anonymous UUID: 11E91135-01AF-D753-8F74-A382393C426D

Sun Sep 25 11:43:16 2016

*** Panic Report ***
panic(cpu 0 caller 0xffffff8000816f72): Kernel trap at 0xffffff7f833d4c8d, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x00000001e5ce0095, CR4: 0x00000000001626e0
RAX: 0x0000000000000000, RBX: 0xffffff810c66b434, RCX: 0xffffff810c66b380, RDX: 0x0000000000000000
RSP: 0xffffff810c66b380, RBP: 0xffffff810c66b470, RSI: 0x0000000000000002, RDI: 0x00000000000002ff
R8: 0x0000000000000000, R9: 0xffffff810c66b498, R10: 0x0000000000000000, R11: 0x00002f7f3afcaf1d
R12: 0xffffff810c66b498, R13: 0x0000000000010000, R14: 0x0000000000010000, R15: 0x0000000000000001
RFL: 0x0000000000010246, RIP: 0xffffff7f833d4c8d, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address
0xffffff810c66b030 : 0xffffff800072ae01
0xffffff810c66b0b0 : 0xffffff8000816f72
0xffffff810c66b270 : 0xffffff8000833e23
0xffffff810c66b290 : 0xffffff7f833d4c8d
0xffffff810c66b470 : 0xffffff7f833d4077
0xffffff810c66b5d0 : 0xffffff800098b2dc
0xffffff810c66b620 : 0xffffff8000989391
0xffffff810c66b720 : 0xffffff8000b3e82a
0xffffff810c66b7b0 : 0xffffff800096e838
0xffffff810c66b830 : 0xffffff7f80e240c4
0xffffff810c66b850 : 0xffffff7f80e252b7
0xffffff810c66bd10 : 0xffffff800097fe01
0xffffff810c66bdb0 : 0xffffff80009642c1
0xffffff810c66be50 : 0xffffff8000bebb6a
0xffffff810c66bef0 : 0xffffff8000beb8d3
0xffffff810c66bf50 : 0xffffff8000c4b4f6
0xffffff810c66bfb0 : 0xffffff8000834626
Kernel Extensions in backtrace:
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0)[0F346230-AB4E-3837-BD3D-1C1C91E00B3E]@0xffffff7f833d3000->0xffffff7f833d8fff
com.sophos.kext.oas(9.5.50)[04E5D128-736A-3916-9463-823F4FB25A9A]@0xffffff7f80e22000->0xffffff7f80e28fff

BSD process name corresponding to current thread: SophosScanD

Mac OS version:
14F1912

Kernel version:
Darwin Kernel Version 14.5.0: Mon Aug 29 21:14:16 PDT 2016; root:xnu-2782.50.6~1/RELEASE_X86_64
Kernel UUID: FE3619E6-270B-34A6-BBD7-BED74EC32693
Kernel slide: 0x0000000000400000
Kernel text base: 0xffffff8000600000
__HIB text base: 0xffffff8000500000
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

System uptime in nanoseconds: 52223497145926
last loaded kext at 44177274104873: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f834ce000, size 364544)
loaded kexts:
com.sophos.nke.swi 9.5.50
com.sophos.kext.oas 9.5.50
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 110.19.6
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyDriver 272.18.3
com.apple.driver.AppleHDAHardwareConfigDriver 272.18.3
com.apple.driver.AppleHDA 272.18.3
com.apple.GeForce 10.0.4
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.nvidia.NVDAStartup 10.0.4
com.apple.driver.AppleIntelHD4000Graphics 10.0.6
com.apple.driver.AppleIntelFramebufferCapri 10.0.6
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleMuxControl 3.10.25
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleBacklight 170.7.4
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 327.5
com.apple.driver.CoreStorageFsck 471.30.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.AppleUSBHub 705.4.2
com.apple.iokit.SCSITaskUserClient 3.7.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.iokit.IOAHCIPassThrough 1.0.3
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.AppleSDXC 1.6.5
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 272.18.3
com.apple.kext.OSvKernDSPLib 1.15
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.nvidia.driver.NVDAGK100Hal 10.0.4
com.apple.nvidia.driver.NVDAResman 10.0.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.0.3
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOAcceleratorFamily2 156.17
com.apple.AppleGraphicsDeviceControl 3.10.25
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleHDAController 272.18.3
com.apple.iokit.IOHDAFamily 272.18.3
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleGraphicsControl 3.10.25
com.apple.iokit.IOSurface 97.4
com.apple.iokit.IOBluetoothFamily 4.3.6f3
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.30.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 730.60
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.8
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 398
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1

System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f3 16238, 3 services, 18 devices, 1 incoming serial ports
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
Model: MacBookPro9,1, BootROM MBP91.00D3.B0C, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f175
Network Service: AirPort, AirPort, en1
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB