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Version 9.5.2 Released Today

bobcook

Hello everyone,

We just released Sophos Anti-Virus Home Edition version 9.5.2 to all users today. This version has been in "preview" status for a couple of months and we've had great feedback. Thanks to the people who installed the preview, we got more than seven thousand installs since its availability in early June.

You should see approximately a 30mb download followed by the update. As mentioned a long time ago, we do not support macOS 10.6 or 10.7 any longer, and the installation will fail. We do fully support macOS 10.8 and up, and this version should correct the updating issue seen on later versions of the Sierra 10.12 public beta builds.

Thanks for your support and let us know about issues you encounter.



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Parents
  • 0

    I too am seeing the Time Machine slow down that others are seeing with 9.5.2. My Mac was away getting repaired and when it came back I noticed the slow down, I thought the repair was bad!

    I had already excluded my Time Machine backup location from the on-access scanning but with 9.5.2 it just crawls. The only way to make Time Machine do its thing quickly is to disable on-access scanning.

    Are you aware of this Bob?

  • 0 in reply to RichG

    Update on the Time Machine issue: We are aware of it internally and working on getting a fix out. This thread will be updated once we have a release window.

    Thank you,

    Bob

  • 0 in reply to Bianson

    Hi Bob

    I'm experiencing the same issue but with sparse bundle disk images. I haven't tested with Time Machine but I have read that TM uses sparse bundles.

    Symptoms are high CPU usage by SophosScanD when I mount a sparse bundle disk image on a USB stick. I have tried excluding the volume but it doesn't appear to fix the issue. When I eject the volume normal CPU usage resumes.

    OS is macOS 10.12 Sierra (16A323) with Sophos Home Cloud 1.2.0 - I haven't tested with Sophos AV Home Edition (Classic)

    Look forward to a fix.

    Thanks in advance

    Tim

  • 0 in reply to TimNoble

     

    Thanks Tim, we are trying to get that out asap!

    Regards,

    Bob

  • 0 in reply to Bianson

    Hi, regarding Time Machine Issues with Sophos Anti-Virus for Mac v 9.5.2, I have had my computer repeatedly crash during a VERY slow time machine backup due to a kernel panic.  It has happened ever since the auto update to 9.5.2 earlier this month but I hadn't read the forum to see that others were experiencing somewhat similar problems.  My kernel panic always lists the Sophos ScanD process and a Zlib kext at the start of the crash log.  I am pasting the full log below in case it is helpful to trouble shoot the issue.  My Time Machine backup lives on an NAS drive on my local home network.  Never had an issue like this before the 9.5.2 update.  I haven't tried disabling the on access scanner to see if this matters but I'll try that when I'm home tonight.

    Thanks,

    Chris G.

    Anonymous UUID: 11E91135-01AF-D753-8F74-A382393C426D

    Sun Sep 25 11:43:16 2016

    *** Panic Report ***
    panic(cpu 0 caller 0xffffff8000816f72): Kernel trap at 0xffffff7f833d4c8d, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x00000001e5ce0095, CR4: 0x00000000001626e0
    RAX: 0x0000000000000000, RBX: 0xffffff810c66b434, RCX: 0xffffff810c66b380, RDX: 0x0000000000000000
    RSP: 0xffffff810c66b380, RBP: 0xffffff810c66b470, RSI: 0x0000000000000002, RDI: 0x00000000000002ff
    R8: 0x0000000000000000, R9: 0xffffff810c66b498, R10: 0x0000000000000000, R11: 0x00002f7f3afcaf1d
    R12: 0xffffff810c66b498, R13: 0x0000000000010000, R14: 0x0000000000010000, R15: 0x0000000000000001
    RFL: 0x0000000000010246, RIP: 0xffffff7f833d4c8d, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0

    Backtrace (CPU 0), Frame : Return Address
    0xffffff810c66b030 : 0xffffff800072ae01
    0xffffff810c66b0b0 : 0xffffff8000816f72
    0xffffff810c66b270 : 0xffffff8000833e23
    0xffffff810c66b290 : 0xffffff7f833d4c8d
    0xffffff810c66b470 : 0xffffff7f833d4077
    0xffffff810c66b5d0 : 0xffffff800098b2dc
    0xffffff810c66b620 : 0xffffff8000989391
    0xffffff810c66b720 : 0xffffff8000b3e82a
    0xffffff810c66b7b0 : 0xffffff800096e838
    0xffffff810c66b830 : 0xffffff7f80e240c4
    0xffffff810c66b850 : 0xffffff7f80e252b7
    0xffffff810c66bd10 : 0xffffff800097fe01
    0xffffff810c66bdb0 : 0xffffff80009642c1
    0xffffff810c66be50 : 0xffffff8000bebb6a
    0xffffff810c66bef0 : 0xffffff8000beb8d3
    0xffffff810c66bf50 : 0xffffff8000c4b4f6
    0xffffff810c66bfb0 : 0xffffff8000834626
    Kernel Extensions in backtrace:
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0)[0F346230-AB4E-3837-BD3D-1C1C91E00B3E]@0xffffff7f833d3000->0xffffff7f833d8fff
    com.sophos.kext.oas(9.5.50)[04E5D128-736A-3916-9463-823F4FB25A9A]@0xffffff7f80e22000->0xffffff7f80e28fff

    BSD process name corresponding to current thread: SophosScanD

    Mac OS version:
    14F1912

    Kernel version:
    Darwin Kernel Version 14.5.0: Mon Aug 29 21:14:16 PDT 2016; root:xnu-2782.50.6~1/RELEASE_X86_64
    Kernel UUID: FE3619E6-270B-34A6-BBD7-BED74EC32693
    Kernel slide: 0x0000000000400000
    Kernel text base: 0xffffff8000600000
    __HIB text base: 0xffffff8000500000
    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

    System uptime in nanoseconds: 52223497145926
    last loaded kext at 44177274104873: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f834ce000, size 364544)
    loaded kexts:
    com.sophos.nke.swi 9.5.50
    com.sophos.kext.oas 9.5.50
    com.apple.filesystems.afpfs 11.0
    com.apple.nke.asp-tcp 8.0.0
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 110.19.6
    com.apple.driver.ApplePlatformEnabler 2.2.0d4
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyDriver 272.18.3
    com.apple.driver.AppleHDAHardwareConfigDriver 272.18.3
    com.apple.driver.AppleHDA 272.18.3
    com.apple.GeForce 10.0.4
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.nvidia.NVDAStartup 10.0.4
    com.apple.driver.AppleIntelHD4000Graphics 10.0.6
    com.apple.driver.AppleIntelFramebufferCapri 10.0.6
    com.apple.driver.AppleFIVRDriver 4.1.0
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.driver.AppleMuxControl 3.10.25
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleBacklight 170.7.4
    com.apple.driver.AppleMCCSControl 1.2.12
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyEventDriver 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleIRController 327.5
    com.apple.driver.CoreStorageFsck 471.30.1
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 36
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.iokit.SCSITaskUserClient 3.7.5
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.1
    com.apple.iokit.IOAHCIPassThrough 1.0.3
    com.apple.driver.AirPort.Brcm4331 800.20.24
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.iokit.AppleBCM5701Ethernet 10.1.3
    com.apple.driver.AirPort.Brcm4360 930.37.3
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AppleAHCIPort 3.1.2
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleUSBXHCI 710.4.11
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.security.SecureRemotePassword 1.0
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 272.18.3
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.nvidia.driver.NVDAGK100Hal 10.0.4
    com.apple.nvidia.driver.NVDAResman 10.0.4
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.AppleThunderboltEDMSink 4.0.3
    com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.iokit.IOAcceleratorFamily2 156.17
    com.apple.AppleGraphicsDeviceControl 3.10.25
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleHDAController 272.18.3
    com.apple.iokit.IOHDAFamily 272.18.3
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleGraphicsControl 3.10.25
    com.apple.iokit.IOSurface 97.4
    com.apple.iokit.IOBluetoothFamily 4.3.6f3
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.IOPlatformPluginFamily 5.9.1d7
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.CoreStorage 471.30.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.2
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 730.60
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOFireWireFamily 4.5.8
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.iokit.IOUSBFamily 720.4.4
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 398
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1

    System Profile:
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)
    Bluetooth: Version 4.3.6f3 16238, 3 services, 18 devices, 1 incoming serial ports
    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB
    Serial ATA Device: HL-DT-ST DVDRW GS31N
    Model: MacBookPro9,1, BootROM MBP91.00D3.B0C, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f175
    Network Service: AirPort, AirPort, en1
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Reply
  • 0 in reply to Bianson

    Hi, regarding Time Machine Issues with Sophos Anti-Virus for Mac v 9.5.2, I have had my computer repeatedly crash during a VERY slow time machine backup due to a kernel panic.  It has happened ever since the auto update to 9.5.2 earlier this month but I hadn't read the forum to see that others were experiencing somewhat similar problems.  My kernel panic always lists the Sophos ScanD process and a Zlib kext at the start of the crash log.  I am pasting the full log below in case it is helpful to trouble shoot the issue.  My Time Machine backup lives on an NAS drive on my local home network.  Never had an issue like this before the 9.5.2 update.  I haven't tried disabling the on access scanner to see if this matters but I'll try that when I'm home tonight.

    Thanks,

    Chris G.

    Anonymous UUID: 11E91135-01AF-D753-8F74-A382393C426D

    Sun Sep 25 11:43:16 2016

    *** Panic Report ***
    panic(cpu 0 caller 0xffffff8000816f72): Kernel trap at 0xffffff7f833d4c8d, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x00000001e5ce0095, CR4: 0x00000000001626e0
    RAX: 0x0000000000000000, RBX: 0xffffff810c66b434, RCX: 0xffffff810c66b380, RDX: 0x0000000000000000
    RSP: 0xffffff810c66b380, RBP: 0xffffff810c66b470, RSI: 0x0000000000000002, RDI: 0x00000000000002ff
    R8: 0x0000000000000000, R9: 0xffffff810c66b498, R10: 0x0000000000000000, R11: 0x00002f7f3afcaf1d
    R12: 0xffffff810c66b498, R13: 0x0000000000010000, R14: 0x0000000000010000, R15: 0x0000000000000001
    RFL: 0x0000000000010246, RIP: 0xffffff7f833d4c8d, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0

    Backtrace (CPU 0), Frame : Return Address
    0xffffff810c66b030 : 0xffffff800072ae01
    0xffffff810c66b0b0 : 0xffffff8000816f72
    0xffffff810c66b270 : 0xffffff8000833e23
    0xffffff810c66b290 : 0xffffff7f833d4c8d
    0xffffff810c66b470 : 0xffffff7f833d4077
    0xffffff810c66b5d0 : 0xffffff800098b2dc
    0xffffff810c66b620 : 0xffffff8000989391
    0xffffff810c66b720 : 0xffffff8000b3e82a
    0xffffff810c66b7b0 : 0xffffff800096e838
    0xffffff810c66b830 : 0xffffff7f80e240c4
    0xffffff810c66b850 : 0xffffff7f80e252b7
    0xffffff810c66bd10 : 0xffffff800097fe01
    0xffffff810c66bdb0 : 0xffffff80009642c1
    0xffffff810c66be50 : 0xffffff8000bebb6a
    0xffffff810c66bef0 : 0xffffff8000beb8d3
    0xffffff810c66bf50 : 0xffffff8000c4b4f6
    0xffffff810c66bfb0 : 0xffffff8000834626
    Kernel Extensions in backtrace:
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0)[0F346230-AB4E-3837-BD3D-1C1C91E00B3E]@0xffffff7f833d3000->0xffffff7f833d8fff
    com.sophos.kext.oas(9.5.50)[04E5D128-736A-3916-9463-823F4FB25A9A]@0xffffff7f80e22000->0xffffff7f80e28fff

    BSD process name corresponding to current thread: SophosScanD

    Mac OS version:
    14F1912

    Kernel version:
    Darwin Kernel Version 14.5.0: Mon Aug 29 21:14:16 PDT 2016; root:xnu-2782.50.6~1/RELEASE_X86_64
    Kernel UUID: FE3619E6-270B-34A6-BBD7-BED74EC32693
    Kernel slide: 0x0000000000400000
    Kernel text base: 0xffffff8000600000
    __HIB text base: 0xffffff8000500000
    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

    System uptime in nanoseconds: 52223497145926
    last loaded kext at 44177274104873: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f834ce000, size 364544)
    loaded kexts:
    com.sophos.nke.swi 9.5.50
    com.sophos.kext.oas 9.5.50
    com.apple.filesystems.afpfs 11.0
    com.apple.nke.asp-tcp 8.0.0
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 110.19.6
    com.apple.driver.ApplePlatformEnabler 2.2.0d4
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyDriver 272.18.3
    com.apple.driver.AppleHDAHardwareConfigDriver 272.18.3
    com.apple.driver.AppleHDA 272.18.3
    com.apple.GeForce 10.0.4
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.nvidia.NVDAStartup 10.0.4
    com.apple.driver.AppleIntelHD4000Graphics 10.0.6
    com.apple.driver.AppleIntelFramebufferCapri 10.0.6
    com.apple.driver.AppleFIVRDriver 4.1.0
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.driver.AppleMuxControl 3.10.25
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleBacklight 170.7.4
    com.apple.driver.AppleMCCSControl 1.2.12
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyEventDriver 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleIRController 327.5
    com.apple.driver.CoreStorageFsck 471.30.1
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 36
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.iokit.SCSITaskUserClient 3.7.5
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.1
    com.apple.iokit.IOAHCIPassThrough 1.0.3
    com.apple.driver.AirPort.Brcm4331 800.20.24
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.iokit.AppleBCM5701Ethernet 10.1.3
    com.apple.driver.AirPort.Brcm4360 930.37.3
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AppleAHCIPort 3.1.2
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleUSBXHCI 710.4.11
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.security.SecureRemotePassword 1.0
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 272.18.3
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.nvidia.driver.NVDAGK100Hal 10.0.4
    com.apple.nvidia.driver.NVDAResman 10.0.4
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.AppleThunderboltEDMSink 4.0.3
    com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.iokit.IOAcceleratorFamily2 156.17
    com.apple.AppleGraphicsDeviceControl 3.10.25
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleHDAController 272.18.3
    com.apple.iokit.IOHDAFamily 272.18.3
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleGraphicsControl 3.10.25
    com.apple.iokit.IOSurface 97.4
    com.apple.iokit.IOBluetoothFamily 4.3.6f3
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.IOPlatformPluginFamily 5.9.1d7
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.CoreStorage 471.30.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.2
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 730.60
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOFireWireFamily 4.5.8
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.iokit.IOUSBFamily 720.4.4
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 398
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1

    System Profile:
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)
    Bluetooth: Version 4.3.6f3 16238, 3 services, 18 devices, 1 incoming serial ports
    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB
    Serial ATA Device: HL-DT-ST DVDRW GS31N
    Model: MacBookPro9,1, BootROM MBP91.00D3.B0C, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f175
    Network Service: AirPort, AirPort, en1
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Children
  • 0 in reply to ChristopherGamper

    Hello Christopher,

    Thanks for the report. We haven't been able to reproduce this, and wanted to ask a couple of questions:

    1. are you using "Scan Network Volumes" in the on-access scanner? if so, does the problem disappear if you turn it off?
    2. I'm guessing the problem will disappear if you aren't using on-access scanning, but good to confirm
    3. can you share a bit more about the NAS that you are using? we are curious why the compression library is involved

    Much appreciate the assistance.

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

  • 0 in reply to bobcook

    Hi have the same problem with macos sierra and sophos home.

    If can help here my answer

    1. the home edition doesn't have this feature. does it?

    2. correct

    3. i use a nas dlink and and time capsule vm based on linux. on both of them TM stopped to work after macos sierra installation 

    I think that debug.lowpri_throttle_enabled=0 isn't a solution because it will affect every low priority throttle from anything at the kernel level.

    so at the moment "i solve" disabling sophos home.

    hope you solve quickly because it's very frustrating.

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