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Menu icon vanished, can't access preferences

I'm using Sophos AV on a Macbook Pro running OSX 10.9.4. Earlier today I noticed that the shield icon has disappeared from my menu bar. When I open up Sophos from Applications and click "Show Status in Menu Bar," nothing happens. I tried to open up preferences and got a message saying "Sophos Anti-Virus Preferences Error: Configuration daemon is not running." Not sure what to do about this, other than restart my computer, which I tried without success. Any advice would be appreciated.

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