Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 120 replies
  • Subscribers 6 subscribers
  • Views 1044624 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos 9 causes Mavericks to freeze

symt

Hi Everyone,

I recently got the top of the line iMac, which I was very happy with.

As I was a Mac user before, I knew which software is great and Sophos Anti-Virus for Mac was one of those.

So I had Sophos installed, from the beginning and over the time I noticed one big annoying issue:

The Mac froze from time to time. Whenever the Mac was running the whole day, it wouldn't survive without a hard-reboot any day.

It always showed the same behavior:

 1. Internet connectivity drops

 2. The beachball begins to appear, when hovering some icons in the top menu bar

 3. Programs that are connected to the internet begin to freeze (beachball)

I can't open any other programs after the Mac is in that state, the only way out is a hard reboot.

One of the last entries in the console after such a freeze is always from Sophos, like:


 

30.11.13 13:41:04,607    SophosWebD[106]    <SMENode: 0x7fedaac7a6d0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
30.11.13 13:42:16,742    SophosWebD[106]    <SMENode: 0x7fedac51d7d0> localNode csc:2ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
30.11.13 13:43:34,626    SophosSXLD[107]    20131130 124334.626 P       107 T      1522 ------ 2             - Warning: EARLY TIMEOUT: dns context 31 has 9568 ms before it should time out\n
30.11.13 13:43:36,420    SophosSXLD[107]    20131130 124336.419 P       107 T      1522      2 2   - sxe_write_to(): Error writing to socket=7: (64) Host is down
30.11.13 13:43:36,420    SophosSXLD[107]    20131130 124336.419 P       107 T      1522 ------ 1   - Failed to send SXL request 4097: error=ERROR_INTERNAL
30.11.13 13:44:37,225    SophosSXLD[107]    20131130 124437.224 P       107 T      1522 ------ 2             - Warning: EARLY TIMEOUT: dns context 29 has 9275 ms before it should time out\n
30.11.13 13:44:38,652    SophosSXLD[107]    20131130 124438.652 P       107 T      1522      2 2   - sxe_write_to(): Error writing to socket=7: (64) Host is down
30.11.13 13:44:38,652    SophosSXLD[107]    20131130 124438.652 P       107 T      1522 ------ 1   - Failed to send SXL request 4097: error=ERROR_INTERNAL
23.11.13 11:48:54,983    SophosWebD[92]    <SMENode: 0x7fa7a141c300> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,719    SophosWebD[92]    <SMENode: 0x7fa7a4500160> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,727    SophosWebD[92]    <SMENode: 0x7fa7a400c410> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,735    SophosWebD[92]    <SMENode: 0x7fa7a444acd0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:16:44,382    SophosWebIntelligence[92]    tcp_connection_destination_prepare_complete 6783 connectx to IP_REMOVED_BY_ME#80 failed: 65 - No route to host
23.11.13 12:16:44,382    SophosWebIntelligence[92]    tcp_connection_handle_destination_prepare_complete 6783 failed to connect
23.11.13 12:28:19,935    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:19,937    SophosSXLD[107]    daemon is running
23.11.13 12:28:21,593    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:24,000    kernel[0]    Notice - new kext com.sophos.kext.sav, v9.0.53 matches prelinked kext but can't determine if executables are the same (no UUIDs).
23.11.13 12:28:25,373    SophosAutoUpdate[112]    AlreadyRegistered
23.11.13 12:28:25,857    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,857    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,860    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,869    SophosSXLD[107]    sxl started
23.11.13 12:28:25,870    SophosSXLD[107]    sxl configuration succeeded
23.11.13 12:28:28,000    kernel[0]    Sophos Anti-Virus on-access kext activated
23.11.13 12:28:59,660    SophosWebD[106]    <SMENode: 0x7ff010d031e0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
...
23.11.13 12:29:24,610    SophosWebD[106]    <SMENode: 0x7ff012a1e070> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:29:26,116    SophosWebD[106]    <SMENode: 0x7ff01290e8d0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:29:26,123    SophosWebD[106]    <SMENode: 0x7ff0128550f0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=54 "Der Vorgang konnte nicht abgeschlossen werden. Verbindung wurde von der Gegenstelle zurückgesetzt"
23.11.13 12:29:26,130    SophosWebD[106]    <SMENode: 0x7ff010c1e1f0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
...

   ("Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe" means "The operation couldn't be completed. Broken pipe.")

I was hoping desperately, that Sophos isn't the root cause for that freeze-behavior. I tried to remove it completely, and then re-installed again - this did not solve the issue. I then completely removed Sophos again, this appeared to be the solution. Sophos is gone, and I'm not experiencing the freezes anymore.

I'm now using a different Mac AV product, not from Sophos (:smileysad: which I'm not too happy about).

So my question: Has anyone experienced the same behavior, is this a known issue?


Another thing I'm not too happy about, is that there are still residues from the Sophos AV on my system.

For example, I'm getting those errors in the console:

08.12.13 15:08:11,860 com.apple.security.XPCKeychainSandboxCheck[1735]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
08.12.13 15:08:11,860 com.apple.security.XPCKeychainSandboxCheck[1735]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
08.12.13 15:12:31,672 com.apple.security.XPCKeychainSandboxCheck[1973]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
08.12.13 15:12:31,672 com.apple.security.XPCKeychainSandboxCheck[1973]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
09.12.13 14:06:40,338 com.apple.security.XPCKeychainSandboxCheck[280]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
09.12.13 14:06:40,338 com.apple.security.XPCKeychainSandboxCheck[280]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
...

  And there is a keychain access object, which is read only and can't be removed at all!

  I tried everything - also from /System/Library/Keychains I can't remove it, as it's not listed.

Does anyone know, how to remove those leftovers?

Many thanks & best regards,
symt

 

:1014893


This thread was automatically locked due to age.
Parents
  • 0

    Thanks for all the posts.  The "me too" type posts show it's affecting several users - anyone who is reading this, who is also affected, and hasn't posted may want to do so to increase awareness and add some insight.

    As a reminder of what  said on page three regarding how to troubleshoot this issue...

    bobcook wrote:
    • turn off all of the features that interact with the network: Web Protection (both settings) and Live Protection. This will rule out any issues that involve the network.
    • Run in this configuration long enough to convince yourself its either better, worse, or no different.
    • Assuming its different (and perhaps better), turn on one feature at a time to see which is the culprit.

    Example showing disabling Live and Web Protection options in preferences

    Disable network scanning features in SAV 

     

    Important:

     

    • If this resolves the problem switch on only one feature at a time and do not switch on more until you can 100% say if the problem is, or is not, being caused.  If the problem is definitely not seen then move on to the next feature.
    • Once you reach the point where the issue is created (consistently) ensure you have tried various combinations of the settings (both on and off) so you know the minium about that needs to be enabled to create the problem: post to the forum what you have found out.
    • Doing this will help narrow down the which part of SAV needs to be enabled to cause the error.
    • We can't create this in the lab (as it sounds like you need to be using the Mac like a regular user would) so it's better to request users from the community become testers and help out (Linus' Law!).
    • Until there is more information on exactly when/where/how you create the problem we won't be able to re-create the issue and implement a fix.

    Thanks for all you help on this.

    :1016431

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    Thanks for all the posts.  The "me too" type posts show it's affecting several users - anyone who is reading this, who is also affected, and hasn't posted may want to do so to increase awareness and add some insight.

    As a reminder of what  said on page three regarding how to troubleshoot this issue...

    bobcook wrote:
    • turn off all of the features that interact with the network: Web Protection (both settings) and Live Protection. This will rule out any issues that involve the network.
    • Run in this configuration long enough to convince yourself its either better, worse, or no different.
    • Assuming its different (and perhaps better), turn on one feature at a time to see which is the culprit.

    Example showing disabling Live and Web Protection options in preferences

    Disable network scanning features in SAV 

     

    Important:

     

    • If this resolves the problem switch on only one feature at a time and do not switch on more until you can 100% say if the problem is, or is not, being caused.  If the problem is definitely not seen then move on to the next feature.
    • Once you reach the point where the issue is created (consistently) ensure you have tried various combinations of the settings (both on and off) so you know the minium about that needs to be enabled to create the problem: post to the forum what you have found out.
    • Doing this will help narrow down the which part of SAV needs to be enabled to cause the error.
    • We can't create this in the lab (as it sounds like you need to be using the Mac like a regular user would) so it's better to request users from the community become testers and help out (Linus' Law!).
    • Until there is more information on exactly when/where/how you create the problem we won't be able to re-create the issue and implement a fix.

    Thanks for all you help on this.

    :1016431

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Children
No Data
Unfiltered HTML