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Cannot uninstall Sophos

I accidentally deleted almost all of the files for Sophos including the uninstall.pkg file. I have tried to go to the Library and follow every suggestion on the internet to completely uninstall the program and it has not worked. When I try to install a new version on the computer, it says that there is an incompatible version still uninstalled. Is there any downloadable uninstaller program or package available so I can remove the traces of the old Sophos program that would then allow me to install the new version?

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0 mth over 9 years ago

I enrolled in a frree Sophos cloud account for my Mac Laptop running Yosemite..The trial apparently expired, and I couldn't find the Sophos Uninstaller, so II used App Cleaner to remove Sophos appllication from my laptop. Unfortunately, I still have the Sophos icon in the right menu bar and I have no idea how to remove it.
I have tried downloading the Sophos Uninstaller, and followed the instructions to enter in the Tampler Protection passcode in my account when launching the Uninstaller. But it doesn't work. I also tried disabling the Tamper Protection from within my Sophos Cloud account, and that doesn't work, either, even after waiting more than 15 minutes. I am not sure whtehr I need to reboot my compouter for this to take effect.
Within the Sophos pulldown menu (the icon is a shield with an "x") on the top right of the Mac menu bar it says:
Failed to download update (greyed out)
Update Now (When I click on this I get "Could not contact primary server URL Error: 19January2015)
Cancel Update (greyed out)
Show Auto Update Window
Open Scans
Open Preferences
Open Quarentine Manager
About Sophos Anti-Virus
>
About Panel Product Name: UNKNOWN
About Panel Version: UNKNOWN
Threrat Detection Engine: 3.55.0
Threat Data&colon; 5.10
Protects Against 8419947 Threats
Can anyone help? I am just one little person, not a big company, and I feel like I have just created a mess. I am not knowledgeable about tech things and when I read about people using Terminal it really scares me. I really hope there is a simpler solution.
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0 mth over 9 years ago

I enrolled in a frree Sophos cloud account for my Mac Laptop running Yosemite..The trial apparently expired, and I couldn't find the Sophos Uninstaller, so II used App Cleaner to remove Sophos appllication from my laptop. Unfortunately, I still have the Sophos icon in the right menu bar and I have no idea how to remove it.
I have tried downloading the Sophos Uninstaller, and followed the instructions to enter in the Tampler Protection passcode in my account when launching the Uninstaller. But it doesn't work. I also tried disabling the Tamper Protection from within my Sophos Cloud account, and that doesn't work, either, even after waiting more than 15 minutes. I am not sure whtehr I need to reboot my compouter for this to take effect.
Within the Sophos pulldown menu (the icon is a shield with an "x") on the top right of the Mac menu bar it says:
Failed to download update (greyed out)
Update Now (When I click on this I get "Could not contact primary server URL Error: 19January2015)
Cancel Update (greyed out)
Show Auto Update Window
Open Scans
Open Preferences
Open Quarentine Manager
About Sophos Anti-Virus
>
About Panel Product Name: UNKNOWN
About Panel Version: UNKNOWN
Threrat Detection Engine: 3.55.0
Threat Data&colon; 5.10
Protects Against 8419947 Threats
Can anyone help? I am just one little person, not a big company, and I feel like I have just created a mess. I am not knowledgeable about tech things and when I read about people using Terminal it really scares me. I really hope there is a simpler solution.
:1020078
Cancel
Vote Up 0 Vote Down

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