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Error message..Sophos Antivirus is not running

Zaradi1

On my Macbook..which cannot run Mountain Lion...I keep getting an error message that says "Sophos AntiVirus Error..Sophos is not running".  I removed it and did a download of the non Mountain Lion version.  It immediately tried to update and failed.  So I did a manual update and now I'm back to the same problem.  It ran fine before the Mountain Lion updates.  OSX 10.7.5 running Sphos 8.0.8C which is the Mountain Lion version I believe.  On access scanner is off and I find no way of turning it on, I disabled the AutoUpdate, the Live Protection box is checked but grayed out.  So I don't know what to do.  If it keeps updating to the Mountain Lion version I'm really going nowhere.  Any ideas?

:1010940


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    Hey everyone,

    Sorry about the long wait on this.

    So I've just spent some time investigating, and it looks like this is a known issue. The good news is that we've got a fix in the works, and it should be included in the next release (9.2.6.) The less good news is that I'm not sure when that release will go out, but I'll hopefully have a firm date on this tomorrow. I'll update here as soon as I find out.

    In the mean time, if you experience this issue, all you (usually) need to do is restart your mac. I know it's not the most elegant solution, but this should give SAV the jump start it needs to get going. 

    :1020693
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  • 0

    Hey everyone,

    Sorry about the long wait on this.

    So I've just spent some time investigating, and it looks like this is a known issue. The good news is that we've got a fix in the works, and it should be included in the next release (9.2.6.) The less good news is that I'm not sure when that release will go out, but I'll hopefully have a firm date on this tomorrow. I'll update here as soon as I find out.

    In the mean time, if you experience this issue, all you (usually) need to do is restart your mac. I know it's not the most elegant solution, but this should give SAV the jump start it needs to get going. 

    :1020693
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