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Error message..Sophos Antivirus is not running

Zaradi1

On my Macbook..which cannot run Mountain Lion...I keep getting an error message that says "Sophos AntiVirus Error..Sophos is not running".  I removed it and did a download of the non Mountain Lion version.  It immediately tried to update and failed.  So I did a manual update and now I'm back to the same problem.  It ran fine before the Mountain Lion updates.  OSX 10.7.5 running Sphos 8.0.8C which is the Mountain Lion version I believe.  On access scanner is off and I find no way of turning it on, I disabled the AutoUpdate, the Live Protection box is checked but grayed out.  So I don't know what to do.  If it keeps updating to the Mountain Lion version I'm really going nowhere.  Any ideas?

:1010940


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    It is a bit odd that no solution has been offered, given the adrenaline that tends to get going when one notices the X in the Sophos shield.

    This happened to me a couple of months ago, and no answer was forthcoming. It happened now on a different machine, running 10.7 and version 9.2.4. Hoping to re-install, and unable to find the free version on the site, I got into a helpful chat with a staffer, who gave me a link. I downloaded it and ran the removal app on the existing installation. It hung up 2/3 of the way through. I tried deleting the remaining directories without any luck. So I did the re-install anyway, hoping it would replace any existing directories. It completed "successfully," so I ran the update. Back to exactly where I was before, seemed to be running OK.

    And then, after several hours, the service stopped again. And after a while it restarted itself. If the staff or knowledgable people are actually tuning into this thread, I hope they have some explanation for why this behavior is occurring. Re-installing doesn't seem to resolve it, at least in this case.

    :1020691
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  • 0

    It is a bit odd that no solution has been offered, given the adrenaline that tends to get going when one notices the X in the Sophos shield.

    This happened to me a couple of months ago, and no answer was forthcoming. It happened now on a different machine, running 10.7 and version 9.2.4. Hoping to re-install, and unable to find the free version on the site, I got into a helpful chat with a staffer, who gave me a link. I downloaded it and ran the removal app on the existing installation. It hung up 2/3 of the way through. I tried deleting the remaining directories without any luck. So I did the re-install anyway, hoping it would replace any existing directories. It completed "successfully," so I ran the update. Back to exactly where I was before, seemed to be running OK.

    And then, after several hours, the service stopped again. And after a while it restarted itself. If the staff or knowledgable people are actually tuning into this thread, I hope they have some explanation for why this behavior is occurring. Re-installing doesn't seem to resolve it, at least in this case.

    :1020691
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