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Shield greyed out band 'Sophos is not running' warning since last update

Hi.

I manually updated Sophos Free for Mac yesterday, and am now getting the above warning message every startup. The 'shield' is permanently greyed-out and in the preferences pane I can't turn 'On-access Scanning' on - it's stuck on off and the start/stop button is greyed out at 'Stopping'.

I suspect a preference file has got corrupted somehow, but is it safe to trash them all and start again?

Thanks,

Martin.

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0 ZRL1 over 8 years ago

Martin Nichols said:

...The 'shield' is permanently greyed-out and in the preferences pane I can't turn 'On-access Scanning' on - it's stuck on off and the start/stop button is greyed out at 'Stopping'...

Which version of Mac OS X do you have installed? Also note DJ Kim's post (https://community.sophos.com/products/free-antivirus-tools-for-desktops/f/17/t/74079) and its link to a temporary fix. If you're using El Capitan, you can try that to see if it works since the symptoms you describe fit that issue.
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0 ZRL1 over 8 years ago

Martin Nichols said:

...The 'shield' is permanently greyed-out and in the preferences pane I can't turn 'On-access Scanning' on - it's stuck on off and the start/stop button is greyed out at 'Stopping'...

Which version of Mac OS X do you have installed? Also note DJ Kim's post (https://community.sophos.com/products/free-antivirus-tools-for-desktops/f/17/t/74079) and its link to a temporary fix. If you're using El Capitan, you can try that to see if it works since the symptoms you describe fit that issue.
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