I set preferences to clean up automatically , set to:
WHEN THE THREAT IF FOUND: DELETE THE THREAT.
but SOPHOS is still coming up, informing me a threat is detected. Super frustrating. Anything I can do? Thanks! Is anyone home?
Hello Kevs40,
I'm guessing you are talking about the On-Access scan feature. Can you clarify whether you are selecting "Clean up threat"?
This is the preferred and default setting. There is a known issue in all versions including 9.4 that prevents the delete or move action from taking place if the detected threat has automatic cleanup functions available. As our analysts add new threat detections, they are also adding cleanup logic at the same time, leading to more and more occasions where this is a problem with the non-default settings.
Our next major release (9.5) addresses this limitation. Its a few months away from release, but watch the forum for an announcement about preview builds being available for your testing.
Its possible that I misunderstood your issue though, so feel free to report back if I've missed the mark.
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Bob Cook (bob.cook@sophos.com) Director, Software Development
