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Slow first scan

saturngirl
Downloaded Sophos yesterday and trying to run a first scan. That ran all day and still didn't finish. Cancelled and rebooted the computer last night; started the scan again--and it is STILL scanning (has 2,000,000+ files still to get through). Tried to customize the scan yesterday as well, but I never got a list of choices and no folders, just a blank box.

Any idea what's going on here? This is ridiculously slow. For the record, the scan indicates that there are "issues" detected, but the Quarantine Manager is blank.
:1020849


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    Hi Saturngirl

    It sounds like you might have a removeable drive attached to your mac that's causing the scan to take a really long time. You said you were having some trouble setting up a custom scan, so maybe take a look at the video below. It will walk you through customizing the scan so you can exclude any large external storage disks you might have.

    :1020865
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  • 0

    Hi Saturngirl

    It sounds like you might have a removeable drive attached to your mac that's causing the scan to take a really long time. You said you were having some trouble setting up a custom scan, so maybe take a look at the video below. It will walk you through customizing the scan so you can exclude any large external storage disks you might have.

    :1020865
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