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Slow first scan

saturngirl
Downloaded Sophos yesterday and trying to run a first scan. That ran all day and still didn't finish. Cancelled and rebooted the computer last night; started the scan again--and it is STILL scanning (has 2,000,000+ files still to get through). Tried to customize the scan yesterday as well, but I never got a list of choices and no folders, just a blank box.

Any idea what's going on here? This is ridiculously slow. For the record, the scan indicates that there are "issues" detected, but the Quarantine Manager is blank.
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  • 0

    Hi Saturngirl

    It sounds like you might have a removeable drive attached to your mac that's causing the scan to take a really long time. You said you were having some trouble setting up a custom scan, so maybe take a look at the video below. It will walk you through customizing the scan so you can exclude any large external storage disks you might have.

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    I'm in the slow scan category: it's going to take weeks for files to finish.  I think I have excluded Time Machine and 2 flash drives.  Help!

    :1020878
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    Thanks. That might have been the problem, but I finally got so frustrated that I went over to Avast. Much faster, no problems with removable drive and it found the virus I was after.
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    Hi Matej,

    You say you "think" you have excluded the Time Machine and flash drives, but I wonder if you maybe made changes for "on-access" scanning instead of on demand scanning. Here's some info I think might help (borrowed from my fellow moderator ). Hopefully this will get you on the right track.  

    You need to make sure you have added exclusions to the on-demand scan.  Open the Scans window and either double-click the white area somewhere or right-click and select 'Scan settings'...

    Note:  You can also access the scan log from the right-click sub menu...

    Once you have the scan settings open you can add an exclusion for the Time Machine and Flash drives on the exclusions tab.

    Hopefully once this is set your scan will run OK.  While you're in the scan settings uncheck the scan compressed files option on the 'Options' tab to speed it up even more...


    :1020911
  • 0 in reply to serra

    I am trying out this home edition as well and I have the exact same issue. I left it run all night, after running it all day yesterday, and it hardly advanced during the night. This morning it was taking a very long time just to advance one single file, and still many millions to go. This is obviously not going anywhere and I'm not about to let this run for weeks. I cancelled the scan and I'm looking up whatever I find to hopefully get some remedy, but although this thread shows some type of possible remedy, it doesn't even match what I have.

    I cannot find any of those options or settings popups anywhere, the screens are different from what has been shown and I have no access to anything about configuration anywhere.

    If this is how it works, then I will just get rid of it and try some other scanner.

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