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Latest version NOT working with El Capitan Public Beta

It is not really an issue/complaint because one cannot expect the product to work with a beta of an OS but I figured I will make a post here to confirm that there is no work around until an updated build is pushed for Sophos Antivirus for Mac Home Edition.

After I upgraded to Public Beta for Mac OSX El Capitan (10.11), the Auto Update and Antivirus stopped working. I uninstalled and tried to install again (latest download from the site) but that failed after partial installation. I guess the installer will be updated at or after the stable release of OSZX El Capitan

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0 fmaxwell over 9 years ago

While Sophos AV appeared to continue to work on El Capitan public beta, after some hours I came back to my Mac Pro to find a message box stating that there was an error, that Sophos was not running.

I got into the console and did a search for "Sophos" and found the following messages, which may or may not be of use:

7/10/15 7:36:56.568 AM SophosConfigD[220]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.0 instead of 10.11.0. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
7/10/15 7:36:56.569 AM SophosConfigD[220]: 0   CarbonCore                          0x9b925933 ___Gestalt_SystemVersion_block_invoke + 135
7/10/15 7:36:56.569 AM SophosConfigD[220]: 1   libdispatch.dylib                   0x9bcdef6f _dispatch_client_callout + 50
7/10/15 7:36:56.569 AM SophosConfigD[220]: 2   libdispatch.dylib                   0x9bcdee4b dispatch_once_f + 78
7/10/15 7:36:56.569 AM SophosConfigD[220]: 3   libdispatch.dylib                   0x9bcdefb6 dispatch_once + 31
7/10/15 7:36:56.570 AM SophosConfigD[220]: 4   CarbonCore                          0x9b8a15c6 _Gestalt_SystemVersion + 1047
7/10/15 7:36:56.570 AM SophosConfigD[220]: 5   CarbonCore                          0x9b8a06f5 Gestalt + 154
7/10/15 7:36:56.570 AM SophosConfigD[220]: 6   SophosConfigD                       0x00018d14 -[NSProcessInfo(Extensions) operatingSystemVersion] + 110
7/10/15 7:39:44.175 AM com.apple.xpc.launchd[1]: (com.sophos.configuration) This service is defined to be constantly running and is inherently inefficient.
7/10/15 7:39:48.607 AM com.apple.xpc.launchd[1]: (com.sophos.uiserver) This service is defined to be constantly running and is inherently inefficient.
7/10/15 7:39:49.240 AM com.apple.xpc.launchd[1]: (com.sophos.notification) This service is defined to be constantly running and is inherently inefficient.
7/10/15 7:39:49.256 AM com.apple.xpc.launchd[1]: (com.sophos.autoupdate) This service is defined to be constantly running and is inherently inefficient.
7/10/15 7:39:49.276 AM com.apple.xpc.launchd[1]: (com.sophos.intercheck) This service is defined to be constantly running and is inherently inefficient.
7/10/15 7:39:49.298 AM com.apple.xpc.launchd[1]: (com.sophos.scan) This service is defined to be constantly running and is inherently inefficient.
7/10/15 7:39:50.034 AM SophosAutoUpdate[418]: objc[418]: Class SAVCFReadStreamPersistentThreadManager is implemented in both /Library/Sophos Anti-Virus/Libraries/libSULObjC.dylib and /Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate. One of the two will be used. Which one is undefined.
7/10/15 7:39:50.034 AM SophosAutoUpdate[418]: objc[418]: Class SAVCFReadStream is implemented in both /Library/Sophos Anti-Virus/Libraries/libSULObjC.dylib and /Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate. One of the two will be used. Which one is undefined.
7/10/15 7:39:51.256 AM SophosAutoUpdate[418]: AlreadyRegistered
7/10/15 7:39:59.000 AM kernel[0]: Sophos Anti-Virus on-access kext activated
7/10/15 7:40:46.701 AM WindowServer[211]: disable_update_timeout: UI updates were forcibly disabled by application "SophosUIServer" for over 1.00 seconds. Server has re-enabled them.
7/10/15 7:40:48.113 AM SophosConfigD[224]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.0 instead of 10.11.0. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
7/10/15 7:40:48.428 AM SophosConfigD[224]: 0   CarbonCore                          0x9b925933 ___Gestalt_SystemVersion_block_invoke + 135
7/10/15 7:40:48.428 AM SophosConfigD[224]: 1   libdispatch.dylib                   0x9bcdef6f _dispatch_client_callout + 50
7/10/15 7:40:48.428 AM SophosConfigD[224]: 2   libdispatch.dylib                   0x9bcdee4b dispatch_once_f + 78
7/10/15 7:40:48.428 AM SophosConfigD[224]: 3   libdispatch.dylib                   0x9bcdefb6 dispatch_once + 31
7/10/15 7:40:48.428 AM SophosConfigD[224]: 4   CarbonCore                          0x9b8a15c6 _Gestalt_SystemVersion + 1047
7/10/15 7:40:48.428 AM SophosConfigD[224]: 5   CarbonCore                          0x9b8a06f5 Gestalt + 154
7/10/15 7:40:48.428 AM SophosConfigD[224]: 6   SophosConfigD                       0x00079d14 -[NSProcessInfo(Extensions) operatingSystemVersion] + 110
7/10/15 7:40:50.021 AM WindowServer[211]: common_reenable_update: UI updates were finally reenabled by application "SophosUIServer" after 4.32 seconds [0.23fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])
7/10/15 7:40:56.763 AM SophosUIServer[555]: Bartender: Loaded BartenderHelperNinety
7/10/15 8:17:21.120 AM InstallHelper[863]: SophosAutoUpdate: Starting installation
7/10/15 8:17:21.120 AM InstallHelper[863]: SophosAutoUpdate: Installation Deployer
7/10/15 4:08:05.562 PM WindowServer[211]: disable_update_timeout: UI updates were forcibly disabled by application "SophosUIServer" for over 1.00 seconds. Server has re-enabled them.
7/10/15 4:08:08.596 PM WindowServer[211]: common_reenable_update: UI updates were finally reenabled by application "SophosUIServer" after 4.03 seconds [0.25fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])

For what it is worth, this is my system configuration:

Hardware Overview:

Model Name:   Mac Pro
Model Identifier:   MacPro5,1
Processor Name:   6-Core Intel Xeon
Processor Speed:   3.46 GHz
Number of Processors:   1
Total Number of Cores:   6
L2 Cache (per Core):   256 KB
L3 Cache:   12 MB
Memory:   24 GB
Processor Interconnect Speed:   6.4 GT/s
Boot ROM Version:   MP51.007F.B03
SMC Version (system):   1.39f11
SMC Version (processor tray):   1.39f11
Serial Number (system):   H01180X7EUG
Serial Number (processor tray):   J511000SSCZJC
Hardware UUID:   8952E680-DEFD-5D14-B51F-C7CF6412B0A6

Note: The 3.46GHz 6-Core Intel Xeon was an upgrade that I did. It's been rock-solid since I did the upgrade -- which was well over a year ago.

-- Fred

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