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Unable to uninstall virus removal tool

vadek

I want to upgrade the free Virus Removal Tool but I cannot uninstall the existing version. When I run the uninstaller I get "Error 1606: Could not access network location data." I can't reinstall the old version either, for the same reason. So I'm stuck!

HELP!

:45769


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    I used Programs and Features, or whetever the Vista equivalent is. I'm a long way away from my computer right now, but I've removed every trace of the Sophos product that I can find -- manually. So I've probably missed a few bits.

    I'll check out the specific registry key you mention as soon as I'm back home. I only just received notification of your post, a few days after it was posted. And the forum refused to accept the email address I'd changed as my main ID, which confused me no end and gave me grief trying to log in.

    Stand by for final result in a couple of days. I'd like to reinstall the Sophos Virus removal tool if I could, but I don't like weird errors when I install or uninstall it. I hadn't done anything weird to warrant the error. I'm a simple person with simple needs. :-)

    EDIT: the forum won't let me change my email address. When I enter my new address twice as requested it says they don't match. If I cut and paste one to the other it says they don't match. I give up. I hope I never have to post here again. :-(

    :45957
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  • 0

    I used Programs and Features, or whetever the Vista equivalent is. I'm a long way away from my computer right now, but I've removed every trace of the Sophos product that I can find -- manually. So I've probably missed a few bits.

    I'll check out the specific registry key you mention as soon as I'm back home. I only just received notification of your post, a few days after it was posted. And the forum refused to accept the email address I'd changed as my main ID, which confused me no end and gave me grief trying to log in.

    Stand by for final result in a couple of days. I'd like to reinstall the Sophos Virus removal tool if I could, but I don't like weird errors when I install or uninstall it. I hadn't done anything weird to warrant the error. I'm a simple person with simple needs. :-)

    EDIT: the forum won't let me change my email address. When I enter my new address twice as requested it says they don't match. If I cut and paste one to the other it says they don't match. I give up. I hope I never have to post here again. :-(

    :45957
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