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Not all contacts have been exported (iPhone 11, iOS 15.0.1)

Waliu Mustapha

Hello,

I have set up Sophos Secure Email on a user's iPhone running iOS 15.0.1. Everything seems to be working fine apart from the fact the user has noticed that a few contacts have not exported across to his device. When we go into the Sophos Email app and go into the contacts, we can see all contacts in there.

Is anyone able to assist to explain or advise why this is happening, please? I haven't long set up the Sophos email app on the user's device, so not sure if it's still taking time to sync everything across, but it has been about an hour or so.

I have also checked the user's Outlook and can see the contacts that have not been exported across.

Thank you



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