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Computer won't start up after changing Security & Privacy settings for pop-up

I got a pop-up asking me to allow Sophos permissions via the Security & Privacy settings. When I restarted, I couldn't boot it up. I can't even start the thing in Safe Mode. I've zapped the PRAM. I went into recovery mode, ran Disk First Aid, and no errors were found.

What have you done to my computer????? I am not a happy camper.

-Jill

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0 Shweta over 3 years ago

Hi Jill Schwegel

Could you please confirm if the version of the Sophos Endpoint installed? Are you using Sophos Home? An error screenshot would be more helpful to troubleshoot this issue further.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Shweta over 3 years ago

Hi Jill Schwegel

Could you please confirm if the version of the Sophos Endpoint installed? Are you using Sophos Home? An error screenshot would be more helpful to troubleshoot this issue further.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Jill Schwegel over 3 years ago in reply to Shweta

I already did a clean install of the operating system. There was no error message ... I couldn't start the computer after allowing Sophos access to my system in the Security & Privacy settings as instructed by the pop-up. I'm using Sophos Home 10.0.2a1
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0 Yashraj S over 3 years ago in reply to Jill Schwegel

Sophos Home should not cause this. Please continue monitoring and let us know if you're still facing this issue.

Thanks,

Yashraj Singha
Manager | Global Community Support
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