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Cannot remove home edition from mac running mavericks as that operating system no longer supported

I have Sophos Home v 1.2.7 on my mavericks mac. As mavericks is no longer supported, I need to uninstall Home. The dashboard doesn't help. The uninstaller I downloaded wants a tamper password I don't have (your administrator requires etc) yet that should not be for the home edition. What to do now? Surely one of you guys can help me?

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0 Yashraj S over 4 years ago

Hi Martin Tipper

Do you see any option to turn off Tamper Protection on the UI of Antivirus on the machine itself? Can you login to your Sophos Home account and disable Tamper Protection there and check if it works?

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Yashraj S over 4 years ago

Hi Martin Tipper

Do you see any option to turn off Tamper Protection on the UI of Antivirus on the machine itself? Can you login to your Sophos Home account and disable Tamper Protection there and check if it works?

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

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