"No Activity" for me device even after a full scan found threat

Hi wookie_phone_home 

I would suggest you reach out to our Sophos Home support team if you are unable to view any activity under dashboard entry in Sophos Home Dashboard. 

Unfortunately I did reach out over chat and was told I had to ask the question on this forum.

Hi wookie_phone_home 

You can check in the Console for mac under "FILES". It should be located under either "/Library/Logs" or "~/Library/Logs". Under both folders you should see Sophos Anti-Virus and expanding them will show a "Scans" folder with the logs. If this still does not help, you can reach out to Sophos Home support via Twitter(@SophosHome) as well. 

Thanks so much for the info. That was helpful, and I did find the log file.  However, the log file shows detections but I do not see an area in it that shows whether the detected threat was handled (quarantined, deleted, etc). I know I pushed the button in the user interface to quarantine the file. Where would I find the info that confirms that the file was successfully quarantined or deleted?

Thanks so much for the info. That was helpful, and I did find the log file.  However, the log file shows detections but I do not see an area in it that shows whether the detected threat was handled (quarantined, deleted, etc). I know I pushed the button in the user interface to quarantine the file. Where would I find the info that confirms that the file was successfully quarantined or deleted?

Hi wookie_phone_home 

I am not sure about this, though could you please check under (default /Users/Shared/Infected/). 

There is no such folder "Infected" in my Shared folder. I double checked by searching for that folder name on my computer, and there is no such folder.

Hi wookie_phone_home 

If some threats have been deleted which you are seeing under the scan logs, the files likely don't exist on your computer anymore. You can re-scan and then verify the same from the logs. If you want to confirm other details, please reach out to our Sophos Home support team.