Installing Sophos Home, free trial edition

Question

Please help me install Sophos Home, free trial edition on my iMac using version 10.15.4. I go through the steps but get an "Action Required" alert saying I need to change my "Security and Privacy" settings. Then I go through those step including Open Full Access. There, Sophos Home and SophosServiceManager are checked. Yet I continue to get a pop-up telling me that action is required to change the Security and Privacy settings. I want to trash and start all over again, but I can't even do that. Help! Thanks much.

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intrusus · Accepted Answer

Hi Vickie, 
 no need to despair! Please take a look at this support article and read it carefully. Included is also a video, which should explain all necessary steps. I hope this helps you out. :) 
 Best regards

intrusus · Answer

Hi Vickie, 
 I completely understand your frustration, unnecessary stress caused by the configuration is just annoying and not really appropriate for a home user product. 
 Let's try the following out: 
 
 Please confirm that you've dragged the icon from the Sophos window to the security settings (see screenshot)? 
 use the "Add an application" + symbol when allowing Full Disk Access to manually add Sophos Installer , too. 
 In the "General" section of Privacy & Security , do you see something like "System software from developer "Sophos" was blocked from loading" ? If so, activate the lock in the bottom left hand corner and then click "Allow" : 
 
 If this helps out, mark the solution with the "This helped me link" below this post. 
 Good luck!