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How to Transfer a Sophos XG home license to a NEW install

I currently have three Home Licences attached to my account when only 1 i am actually using. The two i am not using show to expire DEC 2999, How can i transfer one of those onto my new install which shows an eval till next month?

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0 FloSupport over 5 years ago
Hi Joe DeVito

Take a look at the following KBA:

Sophos XG Firewall: License transfer

This option is available in your Sophos My Account

Please let me know if you run into any issues :)

Regards,
Florentino
Director, Global Community & Digital Support
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0 Joe DeVito over 5 years ago in reply to FloSupport

The issue here is this for the HOME FREE EDITION which does not correlate with this article.

I am running a trial it looks like, need to change to home free fgood until DEC2999
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0 FloSupport over 5 years ago in reply to Joe DeVito

Would it be possible to share a screenshot of your license/subscription details?

I'll follow up with our customer care department to confirm the process for Home XG customers.

Thanks!

Florentino
Director, Global Community & Digital Support
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0 Joe DeVito over 5 years ago in reply to FloSupport

The Customer Care for Home's told me to post in this forum

I need this XG Serial changed:

to:
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0 Joe DeVito over 5 years ago in reply to FloSupport

The Customer Care for Home's told me to post in this forum

I need this XG Serial changed:

to:
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0 Joe DeVito over 5 years ago in reply to Joe DeVito
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0 FloSupport over 5 years ago in reply to Joe DeVito

Hi Joe DeVito

My sincere apologies for this inconvenience, after following up with our customer care and licensing department, I was informed that Free Products/Home Licenses are unable to be transferred.

Regards,

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Joe DeVito over 5 years ago in reply to FloSupport

Well i appreciate the effort for sure. So at this point i will need to build a brand new one from one of the other registered devices
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