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Problem with Sophos Rescue disk scan freezing after update of engine to 3.75

AV Chris

I've created a Sophos Rescue disk (SBAV) to run a scan on a standalone (non networked) laptop and the scan freezes after a while. 

I've tried it on two different laptops with the same result - the time taken to freeze varies between PCs but on individual laptops it always freezes at roughly the same time. 

After booting from the disk, the scan progresses normally, showing filenames as it scans, then freezes showing a message where the name of the file being scanned would normally be in the format:

PHYSICAL:0000:0000:0000:0000 (that's the format - I've not made a note of the actual numbers).

I started a scan yesterday evening and left it running, in the morning it was stuck at that point. 

Previous versions running the 3.74 engine work fine.

I've run chkdsk with no errors reported and also run a defrag on the first PC this happened on (it's an oldish XP machine). I've subsequently run the scan on a newer Dell Laptop running Windows 7, with the same result.

Any ideas?

Chris



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  • 0
    Apparently the scanning freezes when the boot sectors are being scanned. Use the following work-a-round to scan all files but NOT the boot sectors: - Run the virus scan - Note the time when the scan get stuck - Do the scan again and just stop the scan with "Ctrl-c" just BEFORE the time noted above is reached. - A log file will as normal be written but without the boot-sector-scan and with the remark "Scan terminated by the user" Hopefully this bug will be fixed!
  • 0 in reply to mic moel

    Hello,

    Thank you for reporting this, we are investigating to see what the cause of this is. 

    Are you able to confirm if it freezes at the same point each time? and is that the same on different machines?

  • 0 in reply to PeterM

    On individual machines it always freezes at the same point. 

    It's different on different machines. 

    On some PCs it doesn't freeze at all and we don't see the issue

    We have raised a support ticket for this and it is being investigated by GES - Ticket is CPISSUE 6260 Case #8569339

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  • 0 in reply to PeterM

    On individual machines it always freezes at the same point. 

    It's different on different machines. 

    On some PCs it doesn't freeze at all and we don't see the issue

    We have raised a support ticket for this and it is being investigated by GES - Ticket is CPISSUE 6260 Case #8569339

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