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Problem with Sophos Rescue disk scan freezing after update of engine to 3.75

AV Chris

I've created a Sophos Rescue disk (SBAV) to run a scan on a standalone (non networked) laptop and the scan freezes after a while. 

I've tried it on two different laptops with the same result - the time taken to freeze varies between PCs but on individual laptops it always freezes at roughly the same time. 

After booting from the disk, the scan progresses normally, showing filenames as it scans, then freezes showing a message where the name of the file being scanned would normally be in the format:

PHYSICAL:0000:0000:0000:0000 (that's the format - I've not made a note of the actual numbers).

I started a scan yesterday evening and left it running, in the morning it was stuck at that point. 

Previous versions running the 3.74 engine work fine.

I've run chkdsk with no errors reported and also run a defrag on the first PC this happened on (it's an oldish XP machine). I've subsequently run the scan on a newer Dell Laptop running Windows 7, with the same result.

Any ideas?

Chris



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    Hello Chris,

    can't say if it's the engine or some other part of SBAV. AFAIK 3.75 is not in use by other products or platforms, the Release Dates indicate that it won't get rolled out in the near future (except for Mac OS Preview). SBAV is free but the engine is the same for all product/platforms so if you have a license I'd suggest that you nevertheless contact Support as the engine will be released in the next months and the engine release notes occasionally mention Fixed issues reported by customers.

    Time permitting I'll test it ...

    Christian

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  • 0

    Hello Chris,

    can't say if it's the engine or some other part of SBAV. AFAIK 3.75 is not in use by other products or platforms, the Release Dates indicate that it won't get rolled out in the near future (except for Mac OS Preview). SBAV is free but the engine is the same for all product/platforms so if you have a license I'd suggest that you nevertheless contact Support as the engine will be released in the next months and the engine release notes occasionally mention Fixed issues reported by customers.

    Time permitting I'll test it ...

    Christian

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