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On-access scan slow down the performance of my iMAC

Hello,

I bought an iMAC in July 2018. However the on-access scan of sophos  dramatically slow down my iMAC. Every time, when i open a new program, it will take more than 30 seconds to open it with the on-access scan on. After I turn off the on-access scan, everything went well. Do anyone have any ideas?



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  • Hi Fang,

    Please help me out with the following:

    Fang Zhilong said:

     

    I did not do any extra setting except turn the on-access scanner off in the preference.  

    1. Please let me know which option did you turn off in your Sophos Home portal which results in a performance increase. I was not able to find a specific option to turn off "On Access scanning".

    2. Did you notice any process eating up resources in activity monitor when the slowdown occurs? 

    3. Please reinstall the Sophos software once.

    4. Are you using Sophos Home Premium or just Sophos Home?  

    Thanks,
    Yashraj Singha
    Manager | Global Community Support
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