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Adware or PUA Detected then Disappears from Quarantine Manager

R_T_P

After updating definitions, Sophos finds adware or a PUA.  Specifically, it reads, "Adware or PUA detected by Sophos.  Generic PUA ND (other) has been blocked and listed in Quarantine Manager."  When I open Quarantine Manager, it lists something for only a second, then whatever it lists disappears.  The adware or PUA does not remain on the system long enough for me to check it out.  Any ideas what is going on?



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    Hi RTP

    If it disappears when opening the QM then it usually means SAV can't see the file any more because it's moved/deleted itself. This usually means the file was in a web browser cache, which then gets flushed, causing the files to appear and disappear.

    To learn more about where the threat was located, I recommend checking the logs:

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  • 0

    Hi RTP

    If it disappears when opening the QM then it usually means SAV can't see the file any more because it's moved/deleted itself. This usually means the file was in a web browser cache, which then gets flushed, causing the files to appear and disappear.

    To learn more about where the threat was located, I recommend checking the logs:

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