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Adware or PUA Detected then Disappears from Quarantine Manager

R_T_P

After updating definitions, Sophos finds adware or a PUA.  Specifically, it reads, "Adware or PUA detected by Sophos.  Generic PUA ND (other) has been blocked and listed in Quarantine Manager."  When I open Quarantine Manager, it lists something for only a second, then whatever it lists disappears.  The adware or PUA does not remain on the system long enough for me to check it out.  Any ideas what is going on?



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  • 0

    Hi RTP

    If it disappears when opening the QM then it usually means SAV can't see the file any more because it's moved/deleted itself. This usually means the file was in a web browser cache, which then gets flushed, causing the files to appear and disappear.

    To learn more about where the threat was located, I recommend checking the logs:

  • 0
    Hi RTP I have been having the exact same problem when I open QM the file is displayed for a second then disappears, I have tried to look at the logs but its all hieroglyphics to me.
  • 0
    I also keep getting "Issues Detected are-8u51-macosx-x64.dmg" this seems to stop the scan for a while then eventually it starts running again, any ideas on what this means?
  • 0
    that should read "Issues Detected jre-8u51-macosx-x64.dmg"
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