This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

El Capitan and Sophos AV for Mac 9.4.0

Hi there,

I just upgraded my MacBook Pro (mid 2012) to El Capitan, and tried to run Sophos AV 9.4.0. It updates fine, and the scan begins fine, but it gets stuck and won't move; it's not showing in the OS as 'not responding', but it's been stuck on the same file for about three hours.

Given all the problems El Capitan is causing, is this just one more of them?

Thanks in advance, Adrian



This thread was automatically locked due to age.
Parents
  • Hi Adrian,

    It's hard to say without a bit more info. Have you tried killing the SAV process and letting it automatically respawn? Does it keep getting stuck?

    If yes, I would check the SAV logs, and maybe post the contents here. If it keeps failing in the same place, it could be an issue with El Capitain.  

Reply
  • Hi Adrian,

    It's hard to say without a bit more info. Have you tried killing the SAV process and letting it automatically respawn? Does it keep getting stuck?

    If yes, I would check the SAV logs, and maybe post the contents here. If it keeps failing in the same place, it could be an issue with El Capitain.  

Children