Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 6 subscribers
  • Views 150635 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Eratic behavour

JeffRobins

I recently downloaded and successfully installed the Sophos Antivirus for Mac Home Edition. I have run the program and it reported a number of corrupt files (all mobile documents). It also reported around 8 or 9 threats which I chose to Cleanup which it did fine. All seems fine except that I now have one issue which I am not sure what to do about. Access to some web pages in either Safari or Firefox is now erratic and Safari reports messages like “Safari can’t open the page “https://webmail.1and1.co.uk because Safari can’t establish a secure connection to the server “webmail.1and1.co.uk”.” Firefox reports a similar message. If I retry and perhaps even restart the apps it sometimes goes through OK. It is not consistent and not on all web sites. Can anyone help me please as it appears as though I may have inadvertently removed/cleaned up a required file as all was working fine before the running of the app.

I am running an iMac 3.4GHz Intel Core i7 processor with 16GB RAM and using OSX 10.9.5
The version of Anti-Virus I am using is Home Edition 9.4.0, Threat Detection Engin 3.61.0 Threat Data: 5.19
Thanks

Jeff Robins



This thread was automatically locked due to age.
Parents
  • 0

    Hi Jeff, and Erica.

    First, sorry to hear you are having issues. I'll try to answer everything in this thread but let me know if you have other questions.

    Jeff: you mentioned you tried turning off web protection and it didn't make any difference. I'm curious if you tried turning off "Live Protection," and if that made a difference?  

    Erica: When you entered the websites into the "allowed websites," did that resolve your issue?

    Both of you: Is this issue still ongoing? And have you noticed if there particular websites that have issues, or did it seem to be affecting most / all websites?

    Also, taking a look in the logs could also be helpful. Here's a video that will walk you through the logs. If you could take a look and let us know if there's any info there, that would be helpful.

Reply
  • 0

    Hi Jeff, and Erica.

    First, sorry to hear you are having issues. I'll try to answer everything in this thread but let me know if you have other questions.

    Jeff: you mentioned you tried turning off web protection and it didn't make any difference. I'm curious if you tried turning off "Live Protection," and if that made a difference?  

    Erica: When you entered the websites into the "allowed websites," did that resolve your issue?

    Both of you: Is this issue still ongoing? And have you noticed if there particular websites that have issues, or did it seem to be affecting most / all websites?

    Also, taking a look in the logs could also be helpful. Here's a video that will walk you through the logs. If you could take a look and let us know if there's any info there, that would be helpful.

Children
No Data
Unfiltered HTML