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Eratic behavour

JeffRobins

I recently downloaded and successfully installed the Sophos Antivirus for Mac Home Edition. I have run the program and it reported a number of corrupt files (all mobile documents). It also reported around 8 or 9 threats which I chose to Cleanup which it did fine. All seems fine except that I now have one issue which I am not sure what to do about. Access to some web pages in either Safari or Firefox is now erratic and Safari reports messages like “Safari can’t open the page “https://webmail.1and1.co.uk because Safari can’t establish a secure connection to the server “webmail.1and1.co.uk”.” Firefox reports a similar message. If I retry and perhaps even restart the apps it sometimes goes through OK. It is not consistent and not on all web sites. Can anyone help me please as it appears as though I may have inadvertently removed/cleaned up a required file as all was working fine before the running of the app.

I am running an iMac 3.4GHz Intel Core i7 processor with 16GB RAM and using OSX 10.9.5
The version of Anti-Virus I am using is Home Edition 9.4.0, Threat Detection Engin 3.61.0 Threat Data: 5.19
Thanks

Jeff Robins



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  • 0
    Hi Erica, If you have had this software running for a number of years with no issues and you have only just started to have these problems, the it makes me wonder if it is another issue that is causing the problems. The question is what?? I thought I had solved it by turning off "Block access to malicious web sites" in preferences but it has made absolutly no difference. HELP ANYONE.
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  • 0
    Hi Erica, If you have had this software running for a number of years with no issues and you have only just started to have these problems, the it makes me wonder if it is another issue that is causing the problems. The question is what?? I thought I had solved it by turning off "Block access to malicious web sites" in preferences but it has made absolutly no difference. HELP ANYONE.
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