This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Eratic behavour

I recently downloaded and successfully installed the Sophos Antivirus for Mac Home Edition. I have run the program and it reported a number of corrupt files (all mobile documents). It also reported around 8 or 9 threats which I chose to Cleanup which it did fine. All seems fine except that I now have one issue which I am not sure what to do about. Access to some web pages in either Safari or Firefox is now erratic and Safari reports messages like “Safari can’t open the page “https://webmail.1and1.co.uk because Safari can’t establish a secure connection to the server “webmail.1and1.co.uk”.” Firefox reports a similar message. If I retry and perhaps even restart the apps it sometimes goes through OK. It is not consistent and not on all web sites. Can anyone help me please as it appears as though I may have inadvertently removed/cleaned up a required file as all was working fine before the running of the app.

I am running an iMac 3.4GHz Intel Core i7 processor with 16GB RAM and using OSX 10.9.5
The version of Anti-Virus I am using is Home Edition 9.4.0, Threat Detection Engin 3.61.0 Threat Data: 5.19
Thanks

Jeff Robins



This thread was automatically locked due to age.
Parents
  • My boss and I have been experiencing the same issue and we have had Sophos installed on our computers for several years. The problem started last week. I'm using Mountain Lion, she uses Mavericks. Same erratic behavior with both Firefox & Safari, same error messages.

    Sometimes the website will connect and then a short time later it won't work and I get the error message. Finally I entered one address in Preferences as an Allowed Website just so I could get my work done.
Reply
  • My boss and I have been experiencing the same issue and we have had Sophos installed on our computers for several years. The problem started last week. I'm using Mountain Lion, she uses Mavericks. Same erratic behavior with both Firefox & Safari, same error messages.

    Sometimes the website will connect and then a short time later it won't work and I get the error message. Finally I entered one address in Preferences as an Allowed Website just so I could get my work done.
Children
No Data