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Keep showing "Action Required" when nothing can be done

Hi,

 

I'm using iMac (27-inch, Late 2013, macOS High Sierra), and my Sophos Home Premium started to signal me "Action Required" today at the top right corner of my desktop. When click "show", it took me to "Open Security & Privacy", and once I click to open this window, it showed nothing related to Sophos. I had no choice but closing it. Soon after the signal appearred again. Very annoying. Please advise. Thanks.

drive.google.com/open



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  • On further research looks like you will have to do this manually:

    First, boot into recovery mode: restart while holding down CMD and R keys. This can take a little while.

    Next, when booted into recovery mode, open Terminal from menubar at top.

    Next, in Terminal, run the following command  :

     

    /usr/sbin/spctl kext-consent add 2H5GFH3774

     

    (Note, IMPORTANT, in recovery mode you won't be able to copy/paste, so first write down the command EXACTLY as it appears above, paying attention to spaces and case (everything is in lower case except for the number 2H5GFH3774 at end)

     

    Hit enter after typing in the command, wait for a new cursor prompt, quit Terminal, then select restart from Apple menu.

     

    Sophos article on this here

     

    community.sophos.com/.../132813

     

     

  • This fixed the issue for me! Thanks!!